This location was no help with the lockbox. I used a 10inch vehicle. If u have a vehicle on your premises that require a lockbox to open the back why would you not have the code. The manager nor representative was helpful. They barely knew I needed the key, first told me the Key was in the truck and that I would find it in the truck. That was inaccurate. They had the key all along. Get to my destination and go to lift the back boom there is a lockbox. Called Fast Track to get the code to unlock to start loading. They didn't know the code told me to bring the truck back. Which is a waste of mileage that I'm paying for. Before driving back decided to contact uhaul customer service the Lady was kind and at first didn't know the code either. She apparently did some digging and gave me a list of 4 letter combos that could be the code. Eventually one code worked. She most definitely saved the day and apologize for the 2 hour delay the confusion caused. Tried to even comp me an extra day. But it was not needed she did comp me extra mileage so that was great. She saved the day and made it where I would recommend uhaul to another but I would not recommend going to the Fast Track location on 15mile and Utica.
Josiah I
Fast Track
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clinton Township, MI 48035
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- 3.0 Average Customer Rating
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They were very laid back which concerned me. They gave me no receipt on drop off but there were no additional charges which is what I was afraid of. Everything in the truck worked. It was clean. No problems on the trip. No unexpected added costs!
Edmund SAppliance Dolly and Furniture Dolly was not provided though I paid for them online. Make my moving very difficult and to a lot damage on the building and the stuff, very disappoint.
Shamil KThe staff were excellent. The truck needs an ice scraper.
Dorian MThey wouldn't give me the keys at first said they don't rent on Saturday
David K