Gary at Gabons Electronics was Amazing. I hope U Haul Corporate reads this. We picked up our first U Haul trailer in Bristol Tennessee. It almost made it to Colby Kansas. 80 miles or so outside of Colby Kansas, on of the tires blew out. We immediately pulled over to investigate. One of the wheels on the trailer was smoking a bit. After about 2 minutes a yellow flame appeared. Luckily i had a fire extinguisher. The flame quickly was put out only to reappear 3-5 times. After that, I started pouring bottles of water on the wheel and tire. Again, luckily I had new case of drinking water. Finally the flames quit, we got in touch with the U Haul Energy help folk and help was on the way. Initial help appeared in less than 30 minutes, did and evaluation of the situation and were off to their next situation. According to what i heard, the wheel bearing failed, froze up, heated up the trailer rim and the heat caused the tire to blow and catch fire. Anyway.... They informed us that a tow truck was on the way and should arrive within 90 minutes. In less than 50 minutes, Gary of Gavon's Electronics arrived and took charge. He disconnected the trailer and told us to get on the road, find dinner and get a hotel in Colby. unless your planning on continuing to Colorado. He told us that he would meet us at his shop with the trailer and get the stuff in the trailer transferred to a new trailer. (NOTE: I'm 69 years old and have a bad back / I actually hired a group of college kids to load the trailer before we left) Gary was great. Best road side assistance ever. We got a hotel and then went to Gavon's Electronics and hooked up with Gary and his crew. Under my supervision and request, that stuff in the trailer was transferred. Gary even suggested a Mexican restaurant where we had a great meal. I'm not normally one to comment on stuff like this but Gary of Gavon's Electronics went way far about and beyond the call of duty. The best service service ever. Great guy and great service NOW FOR THE NEXT PART OF OUR TRIP:::::: When we turned in the replacement trailer that we recieved in Colby to the Colorado U Haul in Colorado springs, things went well, however when i was asked if there was anything else i needed, I asked if it was possible for U Haul to replace my 5Lbs ABC fire extinguisher that i used to put the the U Haul trailer fire that was caused due to improper maintenance. I was immediately told that i would have to go back to the U Haul where i initially rented the trailer. I was speaking to Ricardo Bustos of 455 E Woodmen Road in Colorado Springs, Colorado. I told Ricardo that i just saved U Haul an insurance claim/lawsuit for our stuff and saved U Haul from loosing one of their trailers due to lack of maintenance. There was no assistance after that. We went on our way and decided address the issued after finishing up the move. So, Bottom line.... Steve of Gavon's Electronics was awesome and Ricardo Bustos of U Haul wasn't so awesome. Bottom line, I'd like to make sure #1 Steve gets a big"ATTA Boy" #2 Ricardo gets a call from Corporate #3 U-Haul reimburses me for my $50 ABC fire extinguisher and #4 I receive confirmation that my customer requests have been addressed.
paul d
Gavons Electronics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colby, KS 67701
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Customer Reviews
- 4.5 Average Customer Rating
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They did a good job.
JAY AVery upset that I had to drive an hour to pick it up. I gave a weeks notice, it should have been here.
SHARLA GRich at Gavin's was a great help keeping us in the loop on the status of our truck rental.
Craig REverything was great!
LAVINIA H