The contract was changed from what I had scheduled with the agent over the phone. I made the mistake of assuming the person assisting me was honorable and did not reread the contract at the time of pickup. Due to this, I have been charged an extra ~$60 that I did not anticipate and cannot get back. I will not be using this location again.
Tyler K
Auto Source
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colchester, VT 05446
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing the main man there is heaven sent! The best person to deal with and just made a stressful situation so easy !! Best u-haul rep I've dealt with and I rented 3 in the last week!! Can't say enough how awesome he is! Just his presence alone makes me want to spread the word about this location!! This man deserves a raise and a vaca!
Takorian Hvan was mechanically well-maintained but there was a bunch of powdered red clay brick dust on the floor near the threshold of the rear doors. we were moving some light-colored upholstered items, including a bare futon mattress that was hard not to drag through the dust on the floor, resulting in dirt/staining.
Kerry SU-Haul called me 2 days before my rental and said I couldn’t have the size truck I needed. I reserved this 8 months prior. They also said I had to pick up at a further location. This was unsatisfactory and unprofessional. If I had know this I would never had rented from U-Haul. Then the computers were down and I almost couldn’t pick up my truck. It was very stressful and as a single parent picking up my daughters things from college was meant to be swift and easy but it was stressful and a mess and so unprofessional. I expect compensation for this trauma I went through. The only peace was the representative Jeff from Colchester branch who patiently waited with me for over 2 hours as one truck was repaired so that I could rent the size I wanted and also after many phone calls one agent was able to manually get the truck registered so that o could take it that day. Otherwise I would have to wait until the computers were back on line whenever that would be. This company needs to do better. I lost 4 hours of packing time that day.
Christina DI was disappointed that I had to change my pick up location from Burlington to COLCHESTER as I had booked my spot way in advance/months and they the switch was made 2 days before due to overbooking. I should be compensated for this gas and time spent . 30 minutes out of my way and delayed packing . Just bad business to profit this way . Thanks
Rosemary A