I reserved a 15 foot truck and was told there wasn't one available, but that a 10 foot was available. I was told the only difference between the two trucks was that the 10 foot didn't have a "mom's attic", but was otherwise the same. It wasn't until I put fuel in the truck and got it home that I found out the 10 foot trucks do not have loading ramps either. I returned the 10 foot truck (with a quarter tank more gas than when I picked it up) within 2 hours of picking it up. Then there was a 15 foot truck w/ramp available. I was still charged for the 10 foot rental, which I never used AND returned with a quarter tank more gas. Poor customer service from U-Haul 1-800 number.
Charles C
Fiesta Tapatia LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in College Place, WA 99324
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Customer Reviews
- 4.5 Average Customer Rating
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Had to go 45 miles to pick it up. No 26 foot trucks available
DAVID PReally did not talk to anyone at this location, just followed the app instructions. They were good.
craig bPaul was very patient and accommodating.
DAVONNA SThis is the way all U-Hauls should treat their customers.
Bart K