Customer Reviews for Fiesta Tapatia LLC
(U-Haul Neighborhood Dealer)

1,122 reviews

335 N College Ave   College Place, WA 99324

(509) 522-8231

Office Hours

  • Mon-Fri: 10:30 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 522-8231

335 N College Ave
College Place, WA 99324

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

TruckShare 24/7 did not work to pick up the truck, had to wait 45 minutes for the shop to open in order to check out.

Kristen W 
Rating:
3.0

Fix the A/C

Richard M 
Rating:
5.0

Had a hiccup due to customer not turning in truck as schedule. No fault of the establishment. The gentleman quickly offered a solution. Great service all round.

Sergio C 
Rating:
5.0

Easy and fast pick up and drop off Truck in good shape

Aliou A 
Rating:
4.0

The reservation online indicates unlimited mileage. When I went there, they limited it to 312 miles. Second, the reservation did not have a due date. It asked only for a start date. When I arrived I was told I had two days or I had to pay for more. I feel cheated by uhaul, not by the location I rented it from.

Michelle W 
Rating:
4.0

Vehicle met the requirements for a local move. Franchisee was friendly and accomodating. 5th rental from this location. No complaints.

Kevin O 
Rating:
5.0

Customer did not leave a comment.

Grant W 
Rating:
4.0

No improvement suggestions. Check in and return were easy in and easy out. Friendly, helpful staff. Found me the perfect trailer for hauling my nearly 10’ tall new tree. Special thanks to Jose, who was very patient and made a tricky backup into the lot work smoothly upon return.

Colleen W 
Rating:
4.0

Open before 1030 am

frank M 
Rating:
3.0

The trailer was not available after registering for it; made our rental a day late Charged for 4 days; only needed for 1 and a half days

Curt H 
Rating:
5.0

Nothing for me good experience

Michael W 
Rating:
4.0

Customer did not leave a comment.

Lorenz G 
Rating:
3.0

It was not open when I had to drop off the truck even though their hours of operation said it would be. I did the everything online, so I didn't interact with anyone from that particular location.

Felix E 
Rating:
5.0

It was set up very well. At first it looked like a tiny little convenience store. Very cute but when you pulled into the back they had this full parking lot that gave you ample space to pull in and turn around and park. It was very well put together very well thought out. Highly recommend

JULIE A 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
4.0

Customer did not leave a comment.

Maria L 
Rating:
5.0

Customer did not leave a comment.

Erik I 
Rating:
5.0

Customer did not leave a comment.

Martin G 
Rating:
5.0

Everything was great from pickup to drop off.

Lisa S 
Rating:
1.0

I recently had a terrible experience with U-Haul that I feel compelled to share. When I picked up my rental, it had only 1/8 tank of gas. The manager at the location seemed surprised and confused, saying, "Oh, they are charging you for gas already. I've never seen that." He called another location or his manager, and I overheard the explanation: "It's actually a credit. They WILL get a credit for fuel IF they bring the truck back with 1/4 tank. If they bring it back on 1/8 (which is what it's rented out at), then NOTHING happens." Despite this, upon receiving the final receipt, we were CHARGED an extra $20. Additionally, we had to spend $35 on fuel to avoid a $6 per gallon refuel charge. In total, we were charged $55 for fuel, all because a multi-million dollar company can’t train their employees correctly. When I spoke to the regional manager for this U-Haul location, she told me I misunderstood and that it was explained in the contract. I explained it wasn't clearly explained, to which she agreed and admitted the neighborhood U-Haul location was new and needed retraining. So, if U-Haul staff can’t even understand such a ridiculous fuel policy, how should a customer? To make matters worse, she ended the conversation in a very passive-aggressive manner, telling me to "have a good day" before abruptly hanging up. This experience was infuriating and incredibly frustrating. U-Haul needs to address their staff training and clearly communicate their policies to avoid misleading customers. I will not be using U-Haul again and I strongly advise others to avoid this company. This kind of customer service is unacceptable.

Matthew P 
Rating:
5.0

Everything went well.

Freddie G 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Staff is always super helpful and accommodating! I rent small trailers from them often because they make it so easy. I’ll be back to this location again anytime I need a quick rental because they do such a good job!

Brook K 
Rating:
5.0

Customer did not leave a comment.

KATHERINE E 
Rating:
2.0

This was a very expensive and time consuming rental. Less than 24 hours prior to my pre-scheduled reservation, I was notified that I could not pick up my reserved trailer at the reserved location. I had to drive an additional 3 hours round trip in order to get this rental trailer, which cost over $100 in gas, and also used up very precious packing and moving time.

John M 
Rating:
5.0

Customer did not leave a comment.

Warren L 
Rating:
5.0

Customer did not leave a comment.

Duane C 
Rating:
5.0

Excellent service by Vender

Warren L 
Rating:
5.0

Customer did not leave a comment.

Lindy G 
Rating:
3.0

Trailer was dropped off after hours.

Robert H 
Rating:
5.0

An excellent experience, friendly, professional, courteous, and helpful. Would not hesitate to recommend them to anyone.

LAWRENCE S 
Rating:
5.0

Customer did not leave a comment.

Brook K 
Rating:
5.0

Customer did not leave a comment.

Todd L 
Rating:
4.0

The guy working there was very nice and helpful..

David W 
Rating:
4.0

Customer did not leave a comment.

Lawrence L 
Rating:
5.0

Customer did not leave a comment.

Vanessa F 
Rating:
3.0

Open on time

Sean S 
Rating:
5.0

Car dolly’s in stock would be nice.

Ken L 
Rating:
5.0

Super nice guy and super easy pick up

Alexis J 
Rating:
5.0

Easy check-out, quick and convenient!!

Steve B 
Rating:
5.0

The location owner was very helpful!

Billy S 
Rating:
3.0

Customer did not leave a comment.

Mark H 
Rating:
3.0

Customer did not leave a comment.

Mark H 
Rating:
3.0

Make it easier to understand the gas gage because I ended up having to spend more money then I should have because they said the gas wasn't right when I dropped it off even though I put 2 gallons in it and only went 20 miles. I didn't feel like the uhaul vehicle got 2 miles to the gallon

ryan w 
Rating:
4.0

There was a crack in the side of the trucks pannel but it wa still water tight which is why I got the big truck.

Justin R 
Rating:
4.0

Check the tire inflation before sending trailer out for rental. Also carrier length needed two be 1-2 feet longer than what was okayed to tow per the website.

TODD C 
Rating:
5.0

I needed a van quickly after an unexpected purchase. This location was recommended by Home Depot after I established HD had no units. I went to the location and picked up a 20’ unit in 15 minutes. The job was completed and unit returned in 2 hours. This was a great option and I will use in future as my goto solution.

David S 
Rating:
4.0

Customer did not leave a comment.

Todd W 
Rating:
4.0

Customer did not leave a comment.

Olivia S 
Rating:
5.0

Nice pickup location in a residential area (small specialty store). Very friendly staff.

Len E 
Rating:
4.0

Customer did not leave a comment.

Stanley C 
Rating:
3.0

Customer did not leave a comment.

sherie b 
Rating:
5.0

For some reason, the app didn't work on my phone for the pickup but it did work on my husband's phone.

Victoria O 
Rating:
4.0

Great service

Cynthia H 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
5.0

No improvements needed. Easy to find location, the lock box is against the building and easy to see. I’d definitely rent a uhaul from here again.

Brenna L 
Rating:
5.0

Everything was just right. I am pleased. I'd give them Eleven stars out of Ten stars.

John V 
Rating:
5.0

Customer did not leave a comment.

Thomas P 
Rating:
3.0

Drop off was 10am. Store hours supposed to open at 10. Waited 30 minutes for store to open then another 30 minutes to get help.

Jeff H 
Rating:
4.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

wendy m 
Rating:
5.0

Customer did not leave a comment.

Michele P 
Rating:
5.0

Prices were reasonable and availability was good.

Darah K 
Rating:
4.0

Customer did not leave a comment.

Hannah F 
Rating:
5.0

Got to location 15 minutes before close. Came out helped get auto off trailer. Check equipment in and we were on our way in 10 minutes. Which was great as we had driven 12 hours to get home. Great customer service.

Chad B 
Rating:
5.0

Location was great. Will use it again The app did not work properly on return.

Daniel H 
Rating:
4.0

Customer did not leave a comment.

Dennis L 
Rating:
5.0

Customer did not leave a comment.

DARRIN D 
Rating:
5.0

Good service. Nice attendant. Truck was in good condition.

David Z 
Rating:
5.0

Customer did not leave a comment.

Grant W 
Rating:
5.0

WONDERFUL and Appreciated!!

KYNDE K 
Rating:
5.0

Thank you Paul for all your help.

Patricia T 
Rating:
3.0

Customer did not leave a comment.

Ryan W 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Nothing to add

bryan i 
Rating:
5.0

Customer did not leave a comment.

james f 
Rating:
5.0

Customer did not leave a comment.

Wolfgang R 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
4.0

Customer did not leave a comment.

Brett a 
Rating:
4.0

Customer did not leave a comment.

Sara M 
Rating:
5.0

The best location

Kimberly G 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
5.0

Paul does a great Job!!

MICHAEL R 
Rating:
3.0

Customer did not leave a comment.

Terri M 
Rating:
4.0

Customer did not leave a comment.

Nicole M 
Rating:
2.0

The equipment was in poor repair. In order to close doors to satisfy the latches and sensors, they needed to be slammed. The vehicle rented has a clear issue with the gas pedal. The dead band of the pedal made backing into any where a chore.

Benjamin F 
Rating:
5.0

Great neighborhood store. Well done.

James D 
Rating:
4.0

Customer did not leave a comment.

BRIAN R 
Rating:
5.0

Customer did not leave a comment.

VALERIE L 
Rating:
5.0

Very friendly people at this convenient location!!

Steve B 
Rating:
5.0

Customer did not leave a comment.

Jorge q 
Rating:
5.0

I recommend this place. The people who run it are nice and extremely helpful.

Orianna B 
Rating:
4.0

Customer did not leave a comment.

Vera H 
Rating:
5.0

Customer did not leave a comment.

Dezsea G 
Rating:
5.0

Customer did not leave a comment.

Trisha C 
Rating:
5.0

There was a problem with the truck far as a broken muffler but the retail location was very quick to fix it and get me another truck. I did however take extra time due to this and I was charged an extra $300 upon returning the truck.

Christopher I 
Rating:
3.0

Customer did not leave a comment.

Matthew A 
Rating:
1.0

Paid almost $300 for two days and I still haven't gotten a receipt for the transaction. Felt like a scam.

Richard R 
Rating:
5.0

Customer did not leave a comment.

JAY B 
No reviews have been submitted for this location.

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