At around 1:30 pm I arrived to pick up the trailer. With the paperwork complete and payment made, I was ready for the trailer to be attached, when a gentle drove up and parked right in front of the trailer that I rented. The manager did not notify the other customer to move his vehicle and park elsewhere. The other customer came into the office and began talking to the other customer. He told me it would be a few minutes. I waited outside for 5 minutes, and then came inside and waited about 20 minutes. The manager was still talking to the other customer came. I finally told him I had to go and he seemed indignant that I even asked about getting the trailer hooked up.He said he would have to lock the office and come out to hook up the trailer. The trailer was parked within 30feet of the office door. He finally came out and hooked up the trailer after the other customer moved his vehicle. I was also informed that his office would be closing at 3:30 and I would have to do a self checkin. That would have been okay but the trailer had to be parked between the other trailer and a telephone pole. I had a terrible time trying to back up the trailer into a very narrow space.without damaging my truck or hitting the other trailer.I had a terrible experience with this rental, and the surly attitude of the manager. Incidentally he never showed me how to separate the trailer tongue from the truck ball. Finally figured it out. Totally a horrible experience.
SYLVAN L
Mini Max Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Collinsville, IL 62234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Forget the equipment… the people are great.
PHILLIP RIan provided great customer service even when I was flustered, thanks Ian!
SHI CLocation and staff at Mini Max was excellent. U-Haul was not. Changed truck order at 8 night before. 10 miles out of way and barely covered extra mileage. Not helpful during return when key was locked in vehicle. Not using U-Haul again due to company not location.
PATRICK Drented trucks twice in the last ten days and had issues picking up truck both times. First the app said keys were in the wrong spot. Next time they didnt even have the truck ready for pickup and i had to wait 45 minutes i didnt have to wait for it. Why do they even let you book a truck that wont be ready? They will let you book online and then call you and say you have to pick the truck up from a different location than you selected. They lied about giving me a discount. Just rent a home depot truck
JASON M