I had a great experience with UHaul. The process was very straight forward and easy. The people I interacted with were very friendly and helped the process go smoothly. I will definitely use them again.
LEYNA C
Customer Reviews for Mini Max Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The on site rep was amazing and helpful!!!
RODNEY HEverything was awesome, but I could not get internet at the location. I was warned, but that made me nervous when dropping off the truck after hours. Thanks!!
HEATHER HVery pleasant to work with.
NEIL CDropped off on Sunday with app, no issues.
DAVID HThe uhaul app was not user friendly had lots of glitches. Besides that the pick up and our drop off location and the workers were great.
kathy rFix the dumb mobile app that wouldn't find the location. Had to go call after 30 min of trying just to have to use browser to set up my stuff. Guy at the mini max was super nice and called ahead to let me know where the truck was and it was easy to get to. The truck worked great.
Timothy WGreat service!
Micharl SFirst, U-Haul should really have a CORRECT ADDRESS for locations - the address for this location is a house down the road and across the street. Once I did find the office, the clerk was not very friendly. Equipment was fine.
Bob Aattendant was very apathetic and said to me he doesn't get paid enough to care...trailer was full of sand and wood chips and I swept it out my self after he gave me a broom. I was not impressed to say the least! The location was10 miles out of my way when I reserved a trailer next to my house. they said they had a trailer when I reserved, but then they called me and recanted. I should not have to go to another Uhaul if I reserve one online and they confirm it at that location!!!!
stephen bGood employee
Charles MNothing. Easy to deal with. Will do business again with this U-Haul agent
Scott OTruck drove terribly. Very rough ride and steering was wonky.
Joan DThe representative is knowledgeable and helpful
Robert WNothing at all. Everything was great 👍
Morgan HIan went above and beyond. Knowledgeable and very kind!
Stephanie LVery nice people but trailer was covered in broken glass which was not apparent because of snow. Was reimbursed and given directions to another location.
Richard SEverything was very smooth. The people there were very friendly and professional.
michael aThe trailer did not have a tongue jack. Lifting that kind of weight is dangerous for anyone to have to handle. All trailers should come with a tongue jack to not only prevent injury but to also keep the trailer from rolling.
Erin JMy only complaint is the self check in on returns is long. It takes me on much time. Why should I have to do that ? It is U-Haul responsibility! Don’t take up my time doing it!
Robert WNothing I can think of.
michael wOutstanding job!!
RANDY VIt is in the middle of nowhere, a gravel lot, phone number to call on door. Only one person on site. He was friendly and helpful though very busy.
Ronald WMake trucks available here
Robert WTheir customer service guy hooked up the trailer and detached when it was returned. Friendly service thanks!
Patrick HIan was cool and very helpful to me, trying to get my trailer lights working correctly. He definitely went above and beyond what I expected. Thank you sir.
James CVery good experience renting from this location. The customer rep was very friendly, knowledgeable and helpful. This location is definitely at the top of my list for any of my future rental needs.
travis gThe keys were not in the right box if Noone would have been there I wouldn't have been able to get the keys.
ERNESTO EI actually dropped off in Collinsville instead. I pulled in to the wrong location because it isn’t marked well. The employee there was very helpful, though, and helped me get where I needed to be.
Michelle AEverything went smooth.
Melissa HVery helpful! Needed a storage unit at last minute because the one I had at another facility failed miserably! Got me in and out without any issues, and made sure I was well taken care of.
TYANNA HAwesome service
Steve AThere was no one there when I arrived at my scheduled pickup time. Uhual had to call them and someone finally showed up 20-30 minutes after my scheduled pickup time. The trailer I was given was dirty inside. It wasn't swept and something had been spilled and not cleaned up. I will never use this location again and I will not recommend it either.
Jennifer PIan was just top notch...Friendly and professional
Keith Clittle confusing where to go ,but got it worked out.
phillip jthe only complaint I have is that the process where i was required to take a photo of my license and "scan" the back was unwieldy and didnt work well, took about 5 attempts to get it to work. YOu shoue equip each location with dedicated scanners for this purpose
eric jVery good service. Have no problems using this place again
joe lGood service
Danny CI had set up a trailer to be rented from your Maryville, IL location on 8/2. I was phoned on 8/5 and told by one of your reps that the Maryville, IL location did not have the trailer I needed. Your rep directed me to go to your S. Morrison, Collinsville location. I was assured by your agent that this location would have the trailer that I needed. My trailer pickup date was previously scheduled for Tues., 8/9. I was told by your rep the S. Morrison location was closed on Tuesdays. He said I could pick the trailer up on Mon., 8/8 and would not be charged for an extra day. I returned the trailer as scheduled on Tues., 8/16. When I received my bill final bill, it showed me being charged for an extra day. I phoned the S. Morrison, Collinsville location and was told by the your agent there that he could not refund my money. He said he would have to call your agent(Mike) and he would have to take care of it. As of today, 8/23, I have not been contacted by anyone from U-Haul. I am not happy with the way this situation is being handled. I am asking that the extra day that I was charged be refunded to me.
Ruth LLocation was a little difficult to find,but other than that everything else was perfect,customer service outstanding!
Derrick JIan was Great!
Veronica GIan was a great help. He helped us out with a unit as well as our moving plans fell apart. I would recommend this location to everyone!
Landon RYou don't need to change anything. Everything went smooth. From picking up the U-Haul truck to giving back after we were done with it... smooth. 😎👍
james bbetter signage for u-haul component. Minimax storage and provided address is next door with very little room to turn around with a trailer after entering. online hours state open until 430. business locked up and closed at 330, but answered the phone and met me at lot to drop off.
CHARLES SService was excellent
TENA BWorst experience ever and I have rented slot the lady was beyond rude and pulled out a breakfast sandwich when you did not have my reservation. Worst ever. Stephen
STEPHEN TPlace is a total mess. Felt like I was picking up at a junkyard - locations fault. They didn’t have the additional items I requested.-uhauls fault because they changed the location of my pickup. That said, I stopped at the original location as well and they didn’t have them either. Don’t offer additional items (furniture dolly) if you don’t have them available The headliner in the truck was falling off and made a ton of noise while driving - uhauls fault
MATTHEW LEverything was perfect. Couldn’t believe how easy and fast it was.
RUSSELL OThe guy that helped me was awesome. Fast and efficient. I will definitely use this location again.
Xavier WExtremely helpful.
ROBERT G