Everything was very smooth. The people there were very friendly and professional.michael A.
Customer Reviews for Mini Max Storage
(U-Haul Neighborhood Dealer)
Caseyville, IL 62232
(Betwn Rt 157 & 159)
Services at this Location:
- Monday9 am–3:30 pm
- Wed–Sat9 am–3:30 pm
Special Operating Hours
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Samantha S.
The trailer did not have a tongue jack. Lifting that kind of weight is dangerous for anyone to have to handle. All trailers should come with a tongue jack to not only prevent injury but to also keep the trailer from rolling.Erin J.
My only complaint is the self check in on returns is long. It takes me on much time. Why should I have to do that ? It is U-Haul responsibility! Don't take up my time doing it!Robert W.
Customer did not leave a comment.Elizabeth H.
Nothing I can think of.michael W.
Customer did not leave a comment.Timothy hipskind H.
Outstanding job!!RANDY V.
It is in the middle of nowhere, a gravel lot, phone number to call on door. Only one person on site. He was friendly and helpful though very busy.Ronald W.
Make trucks available hereRobert W.
Their customer service guy hooked up the trailer and detached when it was returned. Friendly service thanks!Patrick H.
Ian was cool and very helpful to me, trying to get my trailer lights working correctly. He definitely went above and beyond what I expected. Thank you sir.James C.
Very good experience renting from this location. The customer rep was very friendly, knowledgeable and helpful. This location is definitely at the top of my list for any of my future rental needs.travis G.
Customer did not leave a comment.Paul H.
The keys were not in the right box if Noone would have been there I wouldn't have been able to get the keys.ERNESTO E.
Customer did not leave a comment.rimmon M.
Customer did not leave a comment.KRYSTAL R.
Customer did not leave a comment.Terry G.
I actually dropped off in Collinsville instead. I pulled in to the wrong location because it isn't marked well. The employee there was very helpful, though, and helped me get where I needed to be.Michelle A.
Everything went smooth.Melissa H.
Customer did not leave a comment.Ja'Dora W.
Customer did not leave a comment.Terry J.
Very helpful! Needed a storage unit at last minute because the one I had at another facility failed miserably! Got me in and out without any issues, and made sure I was well taken care of.TYANNA H.
Awesome serviceSteve A.
There was no one there when I arrived at my scheduled pickup time. Uhual had to call them and someone finally showed up 20-30 minutes after my scheduled pickup time. The trailer I was given was dirty inside. It wasn't swept and something had been spilled and not cleaned up. I will never use this location again and I will not recommend it either.Jennifer P.
Customer did not leave a comment.Corey N.
Customer did not leave a comment.sergio T.
Ian was just top notch...Friendly and professionalKeith C.
Customer did not leave a comment.Christy T.
Customer did not leave a comment.Esther Y.
little confusing where to go ,but got it worked out.phillip J.
the only complaint I have is that the process where i was required to take a photo of my license and "scan" the back was unwieldy and didnt work well, took about 5 attempts to get it to work. YOu shoue equip each location with dedicated scanners for this purposeeric J.
Customer did not leave a comment.gary F.
Customer did not leave a comment.Mark H.
Very good service. Have no problems using this place againjoe L.
Customer did not leave a comment.Christopher C.
Good serviceDanny C.
I had set up a trailer to be rented from your Maryville, IL location on 8/2. I was phoned on 8/5 and told by one of your reps that the Maryville, IL location did not have the trailer I needed. Your rep directed me to go to your S. Morrison, Collinsville location. I was assured by your agent that this location would have the trailer that I needed. My trailer pickup date was previously scheduled for Tues., 8/9. I was told by your rep the S. Morrison location was closed on Tuesdays. He said I could pick the trailer up on Mon., 8/8 and would not be charged for an extra day. I returned the trailer as scheduled on Tues., 8/16. When I received my bill final bill, it showed me being charged for an extra day. I phoned the S. Morrison, Collinsville location and was told by the your agent there that he could not refund my money. He said he would have to call your agent(Mike) and he would have to take care of it. As of today, 8/23, I have not been contacted by anyone from U-Haul. I am not happy with the way this situation is being handled. I am asking that the extra day that I was charged be refunded to me.Ruth L.
Location was a little difficult to find,but other than that everything else was perfect,customer service outstanding!Derrick J.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.Gerneisha C.
Ian was Great!Veronica G.
Customer did not leave a comment.Jairus B.
Ian was a great help. He helped us out with a unit as well as our moving plans fell apart. I would recommend this location to everyone!Landon R.
Customer did not leave a comment.Loucinda R.
Customer did not leave a comment.Joel C.
Customer did not leave a comment.Al C.
Customer did not leave a comment.Roger M.
You don't need to change anything. Everything went smooth. From picking up the U-Haul truck to giving back after we were done with it... smooth. 😎👍james B.
Customer did not leave a comment.NICHOLAS D.
better signage for u-haul component. Minimax storage and provided address is next door with very little room to turn around with a trailer after entering. online hours state open until 430. business locked up and closed at 330, but answered the phone and met me at lot to drop off.CHARLES S.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.CHRISTOPHER J.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.JENNIFER L.
Service was excellentTENA B.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.Darrell B.
Customer did not leave a comment.MICHAEL R.
Worst experience ever and I have rented slot the lady was beyond rude and pulled out a breakfast sandwich when you did not have my reservation. Worst ever. StephenSTEPHEN T.
Place is a total mess. Felt like I was picking up at a junkyard - locations fault. They didn't have the additional items I requested.-uhauls fault because they changed the location of my pickup. That said, I stopped at the original location as well and they didn't have them either. Don't offer additional items (furniture dolly) if you don't have them available The headliner in the truck was falling off and made a ton of noise while driving - uhauls faultMATTHEW L.
Everything was perfect. Couldn't believe how easy and fast it was.RUSSELL O.
The guy that helped me was awesome. Fast and efficient. I will definitely use this location again.Xavier W.
Customer did not leave a comment.ROGER L.
Customer did not leave a comment.VINCE F.
Customer did not leave a comment.DANA H.
Customer did not leave a comment.BRYAN C.
Extremely helpful.ROBERT G.
Customer did not leave a comment.LARRY E.
Great to work with Ian again. Thanks for the help.ADAM TROY M.
Great to work with Ian on my last rental. He is professional and efficient.ADAM M.
Well I just got my receipt and they charged me for 3 gal of gas that is a bunch of bstodd W.
Customer did not leave a comment.Michael U.
The man who answered phone didn't give clear instructions and seemed a bit annoyed he was polite just not very informativeLARRAME DEAN P.
Customer did not leave a comment.DORRUN G.
Customer did not leave a comment.Sri Harsha K.
Customer did not leave a comment.TERRY F.
Drop off location was in an open field ... very appropriate for drop off.Steven S.
The conditions of the location for pick-up best suited the economy of the customer. Although we had to cross a road to the parking lot, having the office in a residential home seems to be a good way to save money.Justin M.
everything went very smoothly and we were very satisfied with the processJesus V.
No one on site to answer questions. Took me 45 minutes on the phone to get help opening the lock box to get the keys. Ordered a furniture dolly Not thereDeborah V.
Customer did not leave a comment.Kathy C.
Customer did not leave a comment.Princess M.
Customer did not leave a comment.Sherry S.
The ramp got stuck while extended on the 20 foot truck and we had to get roadside repair.I hope this doesn't happen again to the next folks who rent this truck.Laura P.
Have the tank full of gasJon H.
I had no clue about the U-haul Truck Share 24/7!!!! Excellent program! The location was easy to find and the trucks were parked in a good open area, didn't have to go on a hunt to find my assigned truck. Awesome experience, still in a bit shock of how seamless the process was!Rondal C.
It was an overall excellent experienceCarl W.
Explained the issue with the contract changes and the blankets being lost during drop off and they stated it would be fine I was good there was no extra charges. Same location proceeded to try and back charge me days later. Called manager at drop off location and they stated they would resolve the issue contract was just incorrect due to changes. Received an email from Uhaul stating I owed this money. Called the provided number and provided information about the contract and changes. Was told that someone would reach out in 48 hours. No follow up assumed issue was resolved. Received letter from collection agency.Caleb H.
Please make sure the key is in the lock box. Dolores was awesome, though. She is very thorough and fast.Tabitha G.
Customer did not leave a comment.Alicia D.
Customer did not leave a comment.Lester L.
Even though uhaul promised me I could pick up the truck at a location near me they changed to a distant location at the last minute. The gas tank was lower than listed on the contract.Janet M.
Customer did not leave a comment.Ronaldo W.
They changed me $18 after I had already put it back where it was at! I even have photos of before and after.Adreyan R.
Really great and convenient experience. Customer service was absolutely FANTASTIC! Made my move super easy.Tamasha C.
Yes I woulddennis J.
Loved that we could drop off the trailer when the location was closed using the tech drop off feature.Sabrina C.
Customer did not leave a comment.Brian C.
The ordering process was HORRIBLE!!! The website didn't recognize my truck and said that the trailer couldn't handle the vehicle I was towing even though it was WELL within the tolerances. Finally got that resolved with the order and then the problem reoccurred when it was time to get the paperwork filled out do I wasted MORE time as your representative struggled through the process. If I had an option I would have taken it. Will likely look elsewhere the next time I rent similar equipmentRichard B.