This U-Haul was challenging to find, even with a map, was unrecognizable from the street, and in a terrible location with poorly paved parking, in a neglected strip mall loaded with weeds and questionable businesses, and it smelled like pot - enough that you probably could get high if you stayed there long enough. Personally, I wouldn't want my business to be in a location like this, and I won't be returning to rent a truck from this location! Although it was a U-Haul, it did not resemble any of the U-Hauls I have been in previously. This was clearly another business, one about removing/remediating asbestos. It was set up for a class to be taken. I would never have guessed that it was U-Haul, and when I asked, the man pointed to the one U-Haul sign rather than answer the question, which is okay, but there was only a single sign indicating that this was also a U-Haul location. No explicit U-Haul materials (packing boxes, blankets, etc.) were visible. It was dark (poorly lit) and stinky, and I was frankly worried that I was going to be taken advantage of... The blankets that we rented were out in a shed, not pre-packaged, and though we were handed what we were told was six blankets, it turned out to be only five blankets folded weirdly. The parking lot needs to be re-paved (it was horrific on my recently operated upon back), as the potholes were deep and nasty. Does U-Haul not inspect its stores or their locations, or can anyone paint a U-Haul sign and open their own store? The man who helped us was knowledgeable and efficient, though he had to be reminded that we had ordered blankets. To improve this for the next customer, add some lights, paint the walls, put up multiple U-Haul products and signs, and limit what customers see about the second business that is operating in the same space.
Rebecca K
RD Mill Abatement Contractor LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80916
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The people at this location were very nice, I accidentally left something in the truck after returning the key and they were very helpful in retrieving it
BRIDGETT CGreat local business! Owner is a great guy and I fully recommend him and any business he owns.
Antonio GWe had a reservation at a different location. My husband arrived at 8 and they said they didn’t have the trailer, so they sent him to this location. They didn’t open until 9 and then the owner was 15 late. He needed a piece for the lights and they didn’t have it at the location, so he was sent to Walmart. By the time he finally got the trailer it was almost 11. The location was dirty, had poor signage and didn’t feel safe. Very poor experience overall.
Edward CThe guy was super rude hole time and charges way more then uhauls. He is a scam artist and shouldn’t be allowed to run this at all. After my experience with this guy and the high price tag. I should get a refund for over charging me and dealing with such a person. Should have the BBB called on him. A 1$ plus a mile is insane.
THOMAS H