The gentleman that provided service for my checkout didn't know what he was doing. Because he couldn't get the trailer attached, he told me that I had to drive to an auto store and get a different sized hitch. He went back inside while I studied the equipment, which clearly stated that my 2" ball hitch was appropriately sized for this trailer. I went back inside the store and he sent out a different gentleman that had no problem attaching the trailer securely to my vehicle. Before loading my belongings into the trailer, I had to sweep out dirt and leaves from the last renter. The equipment was not maintained at all with a rusty door latch that was difficult to operate. This was the worst experience I have had with UHaul...and I use their products frequently. I would recommend avoiding the Irmo Convenience Store.
Clara G
Irmo Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, SC 29212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Again,, repeat of the first comments service and everything was excellent, but the trailer needs to be inspected and some sort of an alignment done whatever that entails putting on frame machine or whatever. Feel free to call me. I can explain in further detail on Phone if necessary.
John GSame comment stated above.
Dannie BThe van was dirty inside. There was trash like a cigarette butt, etc. Also, when I went inside to pick up the van, I had expected to do a mobile pick up, but the guys inside had me erase my Uhaul app, while they did my order. So when I went to the van, my links did not work, for me to confirm everything. So I used my time to call customer service, and then she sent the links, and they didn't work. So, I called again, and she explained the guys had me erase it, probably bc they wanted to make sure they got credit for my rental or something. I was not happy, as usually I am, with this rental. I was, however, pleased with the price, as usual. So thank you, Uhaul, for staying affordable.
Christie LTerrible communication by employees. Took 1 1/2 hours to make pick up.
Gary M