I dont like the idea, that the location changed from where i reserved the truck. And the front driver tire looked flat. I checked it and it had 42 lbs of air. If I didn't notice that I would have been side the road for sure. I was not happy it was not in drivable condition.
JEREMY B
Irmo Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, SC 29212
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Customer Reviews
- 4.0 Average Customer Rating
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The guy charged my account 100 dollars more and didn't inform me of it. Said my extension on my rental would be at the same rate and it wasn't. Paid for a dolly that wasn't included
Stephanie RI had to back up the trailer, he never checked out the truck
Scott EI reserved a dolly but when I got there it was not available. I also did not like that when I arrived I had to ask the convenience store clerk where was someone for me to talk to about the truck rental. I had to wait while she called someone . She then handed me the phone to speak with the manager or owner. When I asked her for the key I was told that she needed to wait until he called her back and confirmed my information. The truck ran fine and I received my receipt via email as soon as I returned the truck. The receipt was correct as I had taken pictures of the odometer prior to leaving and upon returning. Overall the process could be a little more professional, meaning the store clerk who I had to communicate with to receive the keys was not very professional or personable.
VELICIA BStore employees are thieves, They are not fair. At all, I would not recommend this to anyone.
Bilal A