Guy at the counter was great.
JORDAN B
Columbia Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This U-Haul agency has been great, in supporting our church's food giveaways over the years. Their hours of operation are perfect for supporting our rental truck needs; to pick up the food at the drop-off point very early on Monday mornings. This agency's location is ideal for the truck's pick-up and drop-off. The personnel are wonderful - always conscientious and helpful in meeting our needs from month to month. And I attribute the success of our church's charitable mission, at least in part to U-Haul's agency & people. I'd certainly recommend them to anyone.
Jeffrey TWhen I reserved the car hauler, I was asked what kind of car I was hauling. At no point was I told my particular car would not fit on this trailer properly. It scraped and dragged to get it on. Then I was not able to open my door while on the trailer. I literally had to roll my window down and climb out like BO DUKE and then drive from Tennessee to Texas with my window down. Also, the ratchet straps were in poor condition. I had to stop every 50 or 60 miles and retighten them as they were either loose or sometimes not on the tires at all. I am amazed I didn't lose my car on the trip. THEN when taking my car off of the trailer, because of it not fitting on the trailer well, it caught the front nose of my car and literally ripped it off. I feel if you ask what kind of car you are hauling you should have the information and warn someone that particular cars would be to low profile to load on. Very displeased and now it going to cost me thousands of dollars to replace my front of my car.
ALTON LThis was one of the worst customer service experiences I’ve ever had. I had a confirmed reservation for a trailer, which apparently means absolutely nothing to U-Haul. I was forced to wait 2 and a half HOURS before getting it, making me late for the pickup I had scheduled and completely ruining my plans for the day. I spent hours calling U-Haul — at least six separate times — just trying to get basic answers, and managment waa not able to help. Despite the massive delay and inconvenience, I was offered no discount, no refund, and only an apology. What makes this even more unacceptable is that I had the same type of issue the last time I rented from U-Haul, which shows this company has learned nothing and doesn’t care to improve. Reservations are meaningless, customer time is clearly worthless to them, and the entire operation is disorganized and incompetent. Save yourself the frustration and go literally anywhere else. I will never use U-Haul again. The location its self was fine but u-haul management was not.
jonathan sOpen on time.
KEVIN W