The hotel owner berated me while I was trying to drop off the truck and trailer
DUSTIN B
Columbia Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The Uhaul app was down so it took me an hour to get my access code from customer service which I was afraid would cause me to be running late for my movers. When I finally was able to get a live agent after an hour they stayed with me all the way to the end to make sure everything was resolved which I greatly appreciate.
Krystal JLocation was at a motel. Owners kids running around lobby. Wasn't acknowledge upon entering lobby. Several other Renters where greeted after us. Once all information was obtained. Owner had trailer already attached to truck - which when I rented was told I would violate the insurance if I removed it to load the truck - so I was advised to come back after the truck was loaded. Owner response was "well I already have it attached". We also ordered blankets and a dolly. We had to grab items from lobby and load to truck which was all the way behind the building. We where just handed the key and told to grab our items. Would have nice if they where already in the truck as they where pre ordered. And would have been nice if truck was pulled around for us or at least someone walked out with us to make sure everything was ok.
Theresa AUhaul itself was decent but it's at a terribly run down hotel that's worse than a roach motel. I honestly don't see how anyone could sleep there.
SHIELA BThis U-Haul agency continues to perform above standards. I have found that I can always count on them, to support my church's needs in transporting food items each month for our community giveaway. If we ever experienced any unexpected changes to our original order, the gentleman that operates this agency works with us and for us to help resolve any difficulties. It has always been a pleasure to work with this U-Haul agency over the last five and a half years. I'd certainly recommend them to anyone!!
Jeffrey T