Since I had an out of town move, I had to pick up at another location across for my uhual truck. When I got to the location I did everything that I was prompted but when I opened the lock box there were no keys in the lock box. When I called the office I was directed to customer service and they asked me to open the other (2-3) boxes to see if the keys to my rental were in the boxes, but no keys to my rental again. After going through that process they said someone will be sent to our location within four minutes, It was well over 40 minutes before someone came. Had movers that I was paying to help move but was unable to promptly start on my move out of town bc I had to wait on my rental keys. Was very expensive to rent for having to wait on something that was not my fault.
Angela J
Uptown Storage LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Columbus, GA 31901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The truck's check engine light was on, I needed the truck so I took it. If it was diagnosed and deemed good to go, a note in the app indicating that would have been comforting. A/C also went in and out, wasn't an issue since it was a nice weekend but it would have been rough had it been hot.
Louis MKeep it as a location with customer service and not a drop boxpick up location. WAS VERY CUMBERSOME!!!
ALLEN D1. If equipment was not ready I should have been informed the day before so I could have cancelled my movers. 2. If the key was not meant to be taken there should have been a lock on the Dropbox. 3. When the customer does pick up the phone answering employee should have been able to record the pick up and document the checking over the phone - taking down DL info, Milage, etc. do that the drop off could also be done remotely.
Ram PLack of vehicle availability atof pickup
Robert M