Van was clean, and drove well. However, it did not have a full tank of gas when dropped off by the previous renter. Everything else was great. Interaction with staff was great at pick-up and drop off.
SAMUEL U
Beer Zone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43220
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Customer Reviews
- 4.0 Average Customer Rating
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The unit that I rented had its check engine light on and stabilitrac light. Stabilitrac relates to traction control meaning it is off. Would have been awful driving in winter with this issue or even heavy rain as it can be dangerous. The back of the uhaul wasn't clean - clean. inside the cabin smelled like cigarettes. Check in/out was painless. I will say that we had a reservation at the other location on bethel road and when we arrived for our scheduled pickup - the automated system told us that our equipment hadn't been delivered yet. We waited for about 15 minutes and then called the uhaul customer service line and were on hold for 20+ minutes before my wife got a hold of an actual person. This was the most frustrating thing considering we had a specific schedule/plan to get stuff done. This resulted in delays and frustration. I am sure that reservation can be pulled up in the system. It seems like every time I rent a U-haul - the truck has problems and is not maintained. From wandering steering, out of alignment, check engine lights. I don't know if I honestly would ever rent uhaul again because of the lack of care. I rate overall average because this is how every rental seems to go.
ANDREW MCould use self serve outside of the building. Checked in with app it then said to call customer service. Waited in hold for 10 minutes then was told to go inside the store to get the keys. We were given the keys and left. Got to our destination Andy started to load the truck and then realized there was no dolly that we had pre-ordered. Had to drive back to the store. I had my wife d drive her suv since we were being charged miles we put on the truck. My wife was then given a huge dolly she had to then wheel out of a store while trying to hold a door open and put it in her suv alone. No one helped. Then when we returned the truck I parked it and was told by the man inside I needed to go back to the truck and bring the dolly inside the store. This was supposed to be a convent pickup but it was far from that. I won’t use this location again.
Melissa SCheck engine light was on, interior of truck was dirty and smelled like cigarettes. Did not sign up for mobile checkin but they made us do it that way anyway. Will not be returning here if we need another U-Haul in the future.
EDWARD SGreat service!
Pamela S