The trucks had new ones lined up in front and was given a truck in a lot behind the back corner of many trucks finally was able to find. The. Truck that had a roof leak unfortunately the storquest storage in lafeyette Walnut Creek gate broken kept the vehicle extended and the rain leaked into the truck for multiple night and days. Flooding the truck the pads blankets tv couches electronic equipment all my sentimental certificates. Harry Potter collection books special new boxes of new kitchen equipment and ninja blenders food saver foodi ninja air fryer and grill. New couches. Electric scooter. All the boxes deteriorated and broke open soaked clothing shoes designer. Deebot robot vacuums two of them 75 inch tv. Almost 1500 dollars 2200 dollar couch soaked stained in flooded filthy nasty. Rain water with filthy. Truck dirt dust. And collection items sentimental items Food saver machine toaster numerous dishes pots pans Bowls plates. Just slide open glass chattering 75 inch tv Vizio. Dyson wand ikea speaker lamp wardrobe. The leather and wood massage table.pillows blankets. Sheets down feathers. It’s ruined everything and needs to be reviewed the video of my entire life in your uhaul that’s not enclosed. The roof literally puddled and streamed non stop water into the front right corner and puddled the entire truck with water and. Filth just keeps streaming in through the sides and front and mainly front corner. View the videos and damaged property And let’s figure out how to resolve the cost of this matter thank you
FRANK M
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(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Concord, CA 94518
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was very rude. I reserved dollys when I arrived there, he said he doesn't have it and was arguing with me that I just made the request, they can't guarantee it will be available. The truck was block by another truck, so we had to wait for someone to move it for us. The fuel of the truck is almost empty. The whole experience was terrible, given the already stressful day that we were moving.
Yierpan AI was not offered the Safe Trip service and lost the key and ended up paying $350 for a new key I would very much appreciate a refund for that amount since it was not offered to me. I DEFINITELY would have opted for this service if I knew about it.
Tori FThis 995 Detroit Ave facility is much less busy than the UHaul store on Monument Boulevard. This office was much more convenient and efficient as the Monument office is understaffed and swamped with patrons. I’ll definitely use this Detroit Ave office next time. Nice staff and helpful 👍🏻😊
GARY BMobile drop off
Dane R