Using the app to "check in" & pick up my truck was frustrating. It took 3 attempts of going through the entire process before it recognized my info, verified me, and gave me the code to the key box. There was a truck pulled up under the awning of the property, but it wasnt the truck that was on my contract and the key that I was left for me didnt work because it was for a different truck. I called the 800 number for assistance and while the woman was polite and professional, she really wasnt much help. She said her information showed the business had other equipment on-site, across the street. Those were all trailers. I walked around the building and there were no trucks to be found. I finally walked around the block and found another truck in an open parking (?) area that I would have had no idea belonged to the business. Oh - and the business was closed so there was no one on site to talk to. All in all, I found my truck, it ran great, it was clean, the air condition worked, and we got done what needed to get done. I appreciated being able to book and pick up a truck on a Saturday with very little notice. But if the correct truck had been pulled up for me and if the app was easier to maneuver, it would have saved me 45 minutes of frustration.
Lisa B
Goughs Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Connersville, IN 47331
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Dealing with Gough's auto is always amazing!!
CHANDRA SNice modern truck. Cruise control even worked on a 26' fully loaded truck with car dolly. Make sure you know how to release your electronic parking brake on newer cars when using car dolly.
CHRISTOPHER KIts just to expensive..99 cents a mile is ridiculous
LISA CThis dude has a skangy ass "business" that looks sketchy. I did NOT feel safe, they weren't even open on my dropoff day when I was told they were going to be open! This whole rental was a flat joke! I was not only charged extra for your mistake, I wasn't refunded my deposit, and I left it clean, and I left it with more gas than I got it with, and was even EARLY turning it in!!! U haul is a joke and I promise if this is not made right, I'm going to social media and maybe wn call the BBB and the news! What a ripoff!! I held up my end of the agreement and uhaul screwed me over on their end!
Amanda D