Moving pads were the only extra I ordered and they were not in the truck. I was still charged for them though due to picking up the truck via the mobile app. I picked up the truck a day early pretty uhauls request. The app has me take a picture of the empty tray of the truck in order to show that there were no pads. However, upon dropping off the truck, the charge was still there and the personnel could do nothing to fix it. In fact they stated that I technically owe for the pads which would have come to around $90. All in all, it wasn't a great experience with Uhaul other than the truck being reliable and clean which is what I needed. Due to not having moving pads, shot of my furniture is now scratched from the 900 mile journey. I've yet to be contacted about any of this.
Zane W
Conroe Business Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conroe, TX 77301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Rebecca was great to work with. The online system was down but she was able to get us taken care of. Very friendly.
Tommie MMake the lot more accessible
Aiden EThe lock and key situation was well explained, but there should have been more emphasis on using the app. I thought I could just open the lock, turn on the truck, and leave. No, there were a million steps that had to be completed in the app. Someone should advise customers to give themselves at least 15 minutes to work through the app prompts.
Guy OVery smooth
Kenny O