The app used to pick up the van was a little ridiculous
thomas D
Coopersburg Gas & Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coopersburg, PA 18036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They’re very professional
Dale CThe staff there told me I have to reserve online to save $9.99 fee. The online system showed the vehicle was ready for pick up but the staff there kept telling me their system showed my reservation is in process. I called customer service and was immediately redirected to a line that was not picked up for 10 minutes. After an hour at the gas station I lost my patience and paid the $9.99 fee, which did not show up on my invoice, to reserve the vehicle. I called customer service to ask whether it is customary to charge additional service fee for in-person reservation, no answer. The staff rented us a van with 1/4 of the gas tank full and asked us to return the truck with the same amount of gas. My husband said we used to have full-tanked vehicles in the past, but they won't budge. We did not use up all the gas we purchased at the gas station. Overall, very, very poor experience. I don't think I will ever rent another vehicle at this location ever again.
Mengxiao LInside of van was dirty but the bigger issue was no help from the people on site. They said I had to use the app or else they would charge more to help. App worked slowly especially loading photos. I essentially became a U-Haul employee having to photograph the whole van inside and out with a slow app. Had to re-enter all of my information which I had already done at the time of making the reservation. Terrible experience. Never again!
Ken BOnline check in and out was a bit of work but now that I know the process it would be easier next time. The folks at the site helped us when we were not sure how to finish check in!
Dennis B