Had damage to both my vehicles because they didn't put and pin in the trailer hitch and l drove it all the way to Florida from NC the hitch jumped the ball on my truck making my car come halfway off the back of the trailer witch caused lost of damage to my car and as the trailer came off the ball the hitch got wedged underneath my truck causing damage to my truck as well.. filing a claim was a nightmare, I had to explain it the whole situation way to many times. Transfered to many different people and they finally got someone out to try to fix the situation and the tow truck company was trying to charge me for them coming out when I had purchased the U-Hauls insurance. So nothing was supposed to come out of my pocket at all for this. The driver of the tow truck had an awful personality and really had no clue what to do. A person who had Sean the problem happened was more helpful than the actual driver they sent to fix the problem. U-Haul was then trying to get me to huck back up to their faulty trailer with no pin again and drive it back to the drop off location after the damage that both my vehicles had been done.. I will not ever be using U-Haul again and I will definitely be making anyone I know aware of the problem and advising everyone to not use U-Haul and to use other companies. Awful just awful!
Amber C
Cougar Sto & Go Mini Storage & Fireworks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Copperhill, TN 37317
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They are a great business and good people to work with,
Christopher LNothing everything was perfect and the person that helped me was wonderful and polite. He’s definitely a keeper for the team.
Theila LThe owners are amazing. Location is amazing.
robbii mMore signage for clients dropping off equipment to explain what to do would be helpful.
DAVID L