The truck was filthy inside and out. I could barely see out the windshield because it was so dirty. The motor of the Uhaul sounded terrible. like it needed maintenance.
ABELARDO S
Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cotati, CA 94931
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Customer Reviews
- 4.5 Average Customer Rating
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The truck smelled of smoke and the guy gave me wrong information. I was not re imbursed for using under the allotted miles.
Leslie AThey didn’t have the right mileage when I picked up the vehicle, so I was billed for over 130 miles, when I only went 22 miles. They also changed my plan to <100 miles, so my total change was roughly $150 for a 22 mile trip.
DONALD AMay need some more QA with the iOS app itself. It kept complaining that I needed location services on so I can use it. I had originally set it to Allow While Using the App. I switched to Always Allow and still it complained. I quit the app and restarted it many times. I turned my VPN off and tried again. I then had iOS ask me about location services when returning to the app and it was still not working. No idea what combination finally got it working but thankfully was able to get it as I reached the pickup location. Other than that… went well.
George SPrompt service. The truck was well maintained, but dirty inside. Needed to be swept out. The truck I rented was not available; the person before me kept it at least two hours late. I can only hope U-haul slapped heavy fees on that person. Then the moving crew I hired cancelled on me literally ten minutes before they were supposed to be there. I hired a new one, but I waited two hours and they never called. I suggest U-haul improve on the moving companies people can hire.
Michael H