Very pleasant and helpful person
rob c
West Sedona Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cottonwood, AZ 86326
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I did not receive enough standard miles to go from the rental lot in Cottonwood to my house in RimRock to pick up the stuff and then down to Gilbert storage location to put the stuff in storage and then back to Downtown Chandler to drop off the truck. I was asked to pay for 25 miles overage. This does not seem like the right thing to do to the Customer.
William JThe lady working at the 2635 Union Dr location on Sept 1, 2025 is a horrible person. She was rude to me upon assigning me the truck I reserved and then poorly explained where it was parked. So I couldn't find the truck. when I returned to her office to ask her about where the truck was she proceeded to warn me that i'd be charged an extra fee for being late. She didnt help me to check the equipment or tell me that I needed to login to an app to verify when I took the truck! they didnt even have the equipment I reserved in advance and she blew that off too. I got into the truck and the gas was already 1/4 empty!!! I filled it to how left it and didnt even take the truck more than 15 miles! I returned the keys into the after hours box because the office looked closed. Then I see. Bill not even 2 hrs later showing all these extra charges! I called uhaul and it sounded like that same horrible lady who checked me in! she was so rude on the phone and pretended to be a neutral customer service person. I know shes the one who added all these ridiculous charges. She should be fired! what a crook. I am tempted to call the police. This is really wrong! I was charged a cleaning fee, after hours fee and 10 gallons of gas!!!! This was a local move and should NOT have costed me this much! I demand a refund or I will press charges
YOLANDA COnly one problem. I asked for a furniture dolly and a regular dolly….but I was given a appliance dolly and no furniture dolly!
NANCY NGreat customer service!
BRADLEY D