Uhaul website said they were open on Sat till noon. They were not. I had no direction on how to return trailer. I had to call customer service, download apps. Should have been explained at time off pick up
MICHAEL V
Covington Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Covington, TN 38019
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- 4.0 Average Customer Rating
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Have the equipment at the location where it was to be rented. Have the vehicle size which was rented. Uhaul really isn't holding up to a very good standard. This happens alot of bait and switch on size n location for rentals.
DOUGLAS SEvery was explained
GLORIA EI dreaded coming here but the young man who helped me did an excellent job. Thank you.
BASIL NThe guy I had to deal with was not friendly or helpful on the phone during my first contact or when I went to pick it up. He tried to charge me a higher rate than what I had been quoted. They didn't have the furniture dolly that I had requested. After paying him, he handed me the keys and said here ya' go. I had to ask if the truck across the street with the back open was the one I was getting. He replied yes. He didn't offer to tell me first or even walk out there to show me anything. When my grandson and I went to get into the truck, there was trash falling out on the passenger side. On the morning we tried to leave, it was 22 degrees outside and there was no heat in the truck. I tried letting it run for a little bit to see if the heat would kick on and it didn't. Therefore, I had to wait a few hours to let the outside temp raise some, tried the heat again and still nothing. So, I had to bundle up and take off. Almost 3 hours later, the heat started working. However, due to the long delay on getting to leave, I was late getting to my new home which shortened my time for having help available to help unload. Due to that, we just had to pull everything off and stick it where we could find a place to be able to return the truck. That made unpacking a nightmare; so, I am now not able to start my new job tomorrow as I was supposed to because I am having trouble finding things I need to have. I would not recommend this location to anyone!
JOHNNIE P