Subject: From Excellent to Appalling – A Tale of Two U-Haul Experiences I had such an outstanding experience picking up the two 25-foot trucks—smooth process, clean vehicles, everything on point. I was genuinely impressed and optimistic about the day ahead. But that all changed the moment I walked in to return them. The clerk on duty was imbecilic, obnoxious, and borderline illiterate. His tone was so aggressively rude, it felt like I’d stepped on his daughter’s tail just by entering the room. The hostility was unprovoked and jarring. If I owned that franchise, he would be fired on the spot. His behavior left a sour taste and completely tarnished what had started as a positive experience. I won’t be returning to that location, and frankly, I’ll think twice before renting from U-Haul again. One person’s attitude shouldn’t have the power to derail a brand’s reputation—but in this case, it absolutely did.
JAY M
Cranberry Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Locals made my spouse uncomfortable with the bottles, cursing and noise
Kenjorie WIt was good except the truck didn’t have a dolly in it which made things more difficult
Jed Roriginally reserved a 10' truck but it was not available when I arrived. I was offered a 20' truck at same price.
ROBERT GFound location to be unique. Gentleman assisting me got me the details I needed for my Pickup was truly easy.
JAHN G