Stopped in the day before to ensure the equipment was available since the phone number on the U-Haul site was incorrect. Upon arrival I was told that their computer system/internet has been down for two days. I was told that everything was available and if the internet was still down the next day, they would send me to another U-Haul. Upon my arrival they only had one person running both the store and trying to get the rental set up. Once the paperwork was done, I was directed to the truck, and it was filthy inside. I ended up sweeping it out myself at the U-Haul location. The person got my pads together and brought them out tossed in a shopping cart and I had to put them in the truck. I also requested an appliance dolly, and he started to push out a regular one. He went truck to truck looking for the appliance dolly since none were inside and I ended up having to drive approximately 4-mile round trip to pick up a dolly at another rental center. This place is totally unorganized, the equipment is obviously not properly checked for cleanliness, and it surely needs some maintenance. The steering drifted while driving and the wipers shattered while it was raining and totally made visibility poor. Over the years I have used U-Haul on numerous occasions for moves and local hauls and this place has been the worse experience and, in my opinion, should not be operating as a U-Haul rental center especially when there is only one person doing everything.
Robert M
Cranberry Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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THE VEHICLE WAS SUB STANDARD. IT SHOOK IN LOW SPEEDS AND SEEMINGLY HAD NO SHOCKS. We felt every small spot on the road. My back hurt after driving a few miles. In addition, I planned my day for a 20 foot truck but was transferred to a 26 with not chance to get one from another location. I planned a 20 footer due to the locations at getting things and delivering. The change was not appreciated, even though the store did not charge me for the "upgrade" and for a few blankets. Cudos to the manager.
DAVID SGenerally, the pick up experience was okay.
Harry NExterior of building seemed dirty and lot was full of pot holes. The store itself seems a little scary. Glad to get out of there.
David ZIt took over an hour to get checked in and they didn't even have the correct truck. the man at the desk had no clue what he was doing and waited way too long to call someone from u-haul for help.
Morgan B