Take in mind I am from out of State. Crestline Ca up on the Mountain is absoloutly beautiful and a totally different driving experience. Tight fast moving winding roads, mostly tight parking , steep slopes everywhere. Many places you are parking on a slope. So it does take some getting use to. I arrived at Mountain Storage to drop off my trailer a day eairly because I got a text wanting to know when I would be returning so they could help other families with their needs. (I rented my trailer for an extra day to start) When I got there It was hard to figure out how to saftly pull in or park My truck with this trailer for drop off because I was trying to get it off the fast moving road and the very tight steep driveway made it diffacult. No one was there to help. A sign on the door said went to the Ace Hardware be back soon. So with the help from another customer waiting, he helped me unhook by the office. Then someone that worked there showed up with a big attitude. " He said this is an electric gate" He acted like a ass hole.
CHERIE W
Mountain Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crestline, CA 92325
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Customer Reviews
- 4.5 Average Customer Rating
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Limited trailers given the location
Brad WThey over charged me for the 4 days I rented out the equipment. First 2 days was with the Van, I was charged 19.95, the bill came to 44.83, they needed the van back and they gave me truck for another 2 days. I was told that I would be charged the same 19.95 rate as the van for the truck, also I denied insurance for my first 4 days. When I got the receipt, I was charged 50.27 for 4 days a long for a total of 201.08, plus 60.00 for insurance, which I had declined previously. So, no one has contacted me back regarding this, an email has been sent. No response. Need my card credited for basically 240.00.
David HVery helpful and friendly staff
Raul HLou is a super cool guy, the man helped me out by giving me a good rate, let me stay after hours and even let me borrow his dolly at no cost. Easy to get ahold of on the phone in case of anything. Super helpful. The storage facility looks clean, safe and secured. I’m a happy customer.
kenneth b