Had a reservation 2 weeks ahead of our move date and they still did not ensure to keep or get the correct vehicle and equipment to the pickup location, so we had to drive an hour and a half out of our way to get the vehicle. Employees on the phone were helpful and nice trying to make up for that. At the drop off business there is neither phone service nor wifi to be able to check in the equipment ourself online and they closed earlier than online said they would. So I was unable to check in the equipment (even though we were also returning it a day early because the business showed as being closed on Sundays as well). So we get screwed out of the check out fee because the business isn't placed well or fair to its customers, and just wants to get as much out of us money-wise without doing any actually reservation maintenance themselves. (I will be copying and pasting this review to both uhaul business Google reviews as well).
JOSHUA H
Keane Automotive Specialists
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crystal Falls, MI 49920
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Make sure it’s in working order! Before you rented it
TIMOTHY TVery friendly, nice people. Drop off was a breeze.
CHRISTOPHER WIt might be a good idea to have your employees provide accurate information when calling customers ahead of customer's pick up date.
HARRY AFriendly, professional and very helpful. The only uhaul place I will use!
PAMELA S