They seem to need a little more training on how to complete the uhaul rental. Friendly enough staff just dont seem to be super familiar with the system. I didnt check the back initially so maybe my fault but the person before definitely didn't sweep it out. The guy seemed confused as well about what my total amount charged was so ill have to double check my card tomorrow and make sure they didnt over charge me.
Enrique V
Pit N Go 3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumberland, MD 21502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Andre MSystem was down when I went to pick up truck. . Clerk at store used her phone WiFi service was poor . Took forever to complete rental. Left 45 minutes later. When I brought it back it was same problem. Haul was down at store. Another 45 minutes. Wasn't able to pay balanced owed then. Balance emailed 2 days later. Had nerve to bill me a late fee 30.00.When you finally realized I had a balance it should have been paid with card on file. No you waited so you could charge me late fee. Your service sucks and its nothing but a problem.in renting.You stole 30.00 in a late fee that if your system was up would have been paid that .
Brian DFirst when I arrived to pick up the key was not located in the lick box, also the extra equipment was not in the truck and ready. When I dropped off I put 1/4 tank of gas extra, it was on 1/2 tank when I picked up and 3/4 tank when I dropped off. I knew there would be an extra charge because my estimated mileage was 30 miles off and this location charged me $123.00 for 30 miles that is supposed to be $1.49 per mile. It should have been an extra $44.70 not $123.00 extra. Probably won't be using uhaul in the future.
Malena MMy only issue with the entire experience was that we originally booked a pickup location that would allow us to stay within the 145 allotted miles included with the rental. The location was changed by U-Haul at the last minute, and while the new location was a fine experience, its location caused us to go over the allotted miles by 15, resulting in an additional charge of $15 on the final invoice.
Mike M