First when I arrived to pick up the key was not located in the lick box, also the extra equipment was not in the truck and ready. When I dropped off I put 1/4 tank of gas extra, it was on 1/2 tank when I picked up and 3/4 tank when I dropped off. I knew there would be an extra charge because my estimated mileage was 30 miles off and this location charged me $123.00 for 30 miles that is supposed to be $1.49 per mile. It should have been an extra $44.70 not $123.00 extra. Probably won't be using uhaul in the future.
Malena M
Pit N Go 3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cumberland, MD 21502
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Customer Reviews
- 3.0 Average Customer Rating
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My only issue with the entire experience was that we originally booked a pickup location that would allow us to stay within the 145 allotted miles included with the rental. The location was changed by U-Haul at the last minute, and while the new location was a fine experience, its location caused us to go over the allotted miles by 15, resulting in an additional charge of $15 on the final invoice.
Mike MTrain help on U-Haul returns It was a convenience store!
JEFFREY W