This comment is not directed at the location staff itself, but rather at whoever manages the logistics for one-way drop-off. I was informed by the U-Haul representative that I could drop off my rental when I made my reservation. However, upon arrival at the location, I was told by the gas station staff that they did not have any space available for parking the truck. There seemed to be a palpable lack of communication between U-Haul and the Sunoco Gas Station. This made it very unpleasant for the onsite staff, the customer service rep, and me, on top of the fact that the company charges the customer significantly more for doing a one-way trip within the same county. This leaves me quite disappointed, which unfortunately leads me to not rent another truck from U-Haul anytime soon.
Luis D
Old Cutler Rd Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cutler Bay, FL 33189
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Customer Reviews
- 3.5 Average Customer Rating
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The person that dealt with my pickup reservation had to call someone else about the information. I was given a dolly when I did not request one and when I returned the truck in all I was just to hand over the keys with no signature or proof that that it was returned with an hour to spare on my time. Then I received a phone call the next day asking when I was returning the truck. I explained that I had already did that one hour prier to my return time.
Diane AMy reservation was for 9AM. When I arrived, the gas station clerk had no idea about a U-Haul reservation and was very misinformed. Long story short, I got the U-Haul around 9:45-9:50PM. Owner wouldn't pick up until he finally did. It was just a hassle. I would not recommend this place.
Christian ESuper rapido y efectivo
NELSON OGood
EDUARDO R