My contract drop off location would not accept the truck. He barely spoke English and had no concern that he ruined my day and left me scrambling to find another location at the last minute and get to the airport. I was on hold with uhaul customer service for 20 minutes before being redirected to Langford Street. They were closed and I dropped off using the app. It is unacceptable that uhaul has franchises that break the contract and will not accept the truck I’ve paid for. Langford location may be fine but they were already closed at 6PM when I finally arrived. Lesson learned.
GEORGE J
Als
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dallas, TX 75208
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Customer Reviews
- 3.5 Average Customer Rating
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It was the closest one available but nobody was available to help us drop it off.
Daryl AThey were really friendly and funny
NATALIE PAC did not work for my 12 hour drive. Disappointed this wasn’t checked before renting to someone
LOGAN JDrop off was a bail bond location in one of the worst spots in Dallas, no one present, my daughter and I were approached by a young man who was looking to get in, ask my daughter to use her phone, then proceeds to tell us he was just released from prison. Kind of a scary situation for my daughter and I.
William B