The customer service was horrible too long of a wait really didn't feel welcome the store was junky really no where to sit it's just a overwhelming place to be ðŸ˜¤Gabrielle C.
Trailer Rental & Towing in Dallas, TX at Als
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Dallas, TX 75208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Store opened at 9:25 AM and we had an appointment for 9:00AM when picking up the truck. Truck almost had no gas in tank. Engine light turned on after 5 minutes of driving and truck would run at 2 mph. Needed to turn off engine and turn on again. We had to do that several times of the 4 days we had the truck. Terrible. Same store opened at 9:35 AM when returning the truck and we had an appointment at 9:00 AM. We DON'T RECOMMEND THIS STORE TO ANYBODY.ERNANI D.
Had to ask to help connect trailer to my car..Joe R.
Well besides haveing the truck not smelling like cigarettes, have the dolly that was requested when I made the reservation, if they don't have any on-location tell me that.Kyle P.
I didn't get acknowledgment that I had returned the trailer until the next day. I called the drop off location twice and was put off by them both times. They kept referring me to call corporate office, but the corporate office said they had to log it back in. Totally unacceptable!Mark O.
After hooking the dolly to my truck I went inside to get the pig tain needed to connect the electrical components to the truck. I was told that I had to buy the pi tail for $15.00. To me I feel that this should have been included with the dolly rental.LYMAN H.
I was treated very poorly. The employee did not want to help me attach the trailer and complained about it. He also talked down to me as a woman and asked me "what man sent you here?". It was overall a terrible experience.LOGAN S.
Equipment worked. Customer service was awful, mobile pick up took over an hour.Nicholas C.
Indiferent people at this office. Asked to use the restroom when we we arrived and was told the door was locked. No restroom. When the man came in from the parking lot to get the order for the truck he also said the restroom door was locked. A gentleman came out of the back office, we asked if he had a key, and he said "it isopen" It was open... The job was done and we had no problem. Just a blah experience.DAREN H.
Your entire website and phone system was down when I returned my truck. As results your company charged my additional fees that should not have occurred. I had even call the location to ensure I would not be charged for U-Haul's system failure but I was charged. This is not even to mention I had to clean the truck out when I got it cause it was dirty. I will not be doing business with U-Haul in the future. These illegal charges need to be refund!Jaime L.
The mileage on the contract when I picked it up was 5180 and that was wrong, I didn't notice because when I picked it up I was only given a text for the contract, after dropping it off and seeing the in miles compared to the out miles I realized it.ARMIN S.
Al's was the location I turned to after Dallas Auto Detail (another uhaul dealer) completely messed up our rental plans. The owner was friendly, efficient, and professional which was great because Dallas Auto Detail had been completely the opposite.jared F.
Super helpful guy, really fast check-in.Tiffany N.
U-Haul help number was not answering on Sunday. I needed help and had no internet in Utah.Tiffany N.
Gentleman at the counter said I could return overnight, but never said there was going to be an overnight charge!!! If I would've known, I could've waited for the next day! Shady way of doing business. Very disappointedSIGMAR T.
I was over charged, told it would be fixed and I would receive an email in 3-4 days so I did not need to return the trailer. I never received email or call, called back and was told someone called and emailed but closed it and didn't fix it.. called back three times was promised that someone would reach out and still have not heard from anyone.BLAKE A.
Satisfied CustomerTODD E.
My appt was for 9am but no one showed up till 9:30am. Also nothing was explained on how to use the equipment that I rented. A big disappointment... but this has been my experience every time I visit a U-Haul store.ADRIAN B.
There were no clear instructions on the check in or that the truck had to be picked up at the exact time or the code would not be given. The equipment was loaded on an incorrect truck and only half the moving blankets were provided. When calling the contact at Al's, he was not helpful in retrieving the code. The uhaul customer service woman was incredibly helpful in resetting my code and solving the problem. The only redeeming quality was the truck and equipment was in good condition.Hannah D.
The only complaint I have is that the hours of operation were not correct on the website. To be fair, I reserved my truck online on a Sunday, which is a day that the location was not open so they were unaware that I would be there at 9am. They did show up at 9:30 and after that everything went smoothly. Fortunately the size of truck that I wanted was available. The owner was very friendly and the office staff was professional.Linda Q.
The trailer felt like it was falling apart i I told The lady that it was like that and she told me well you drove off with it so we can't do anything for yoyCorinthian J.
We had called Arlington location to reserve a truck. They switched pick-up location without telling us. We has difficulty getting into truck and when we called location number the guy that answered the phone would not help us and referred us to National number. When I called back a second time I finally reached someone to help. Would never use this location a again. Also do not understand how they can change pick up locations to a different place 30 minutes across Dallas even after I had spoke to original location when I booked it close to where we needed to pick up truck. Terrible experience.Mark D.
Everything was great. Smooth transactionREHMAN M.
Nothing, was my second experience here in 2 weeks time and this person is trustworthy and reliable! Much appreciated once again! Good job Jimmy!rebecca A.
Nice guy NO signageKENNETH K.