No need for improvements. The move was easy, effortless and effective.
TYLER T
Davenport Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Davenport, FL 33897
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Customer Reviews
- 4.0 Average Customer Rating
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To the U-Haul Management Team, I am writing to express my frustration regarding my recent rental (Contract #16395854) at the Davenport Chevron location. This was my first time renting with U-Haul, and I feel that I was unfairly charged due to a lack of clear information during the pick-up process. 1. Lack of Disclosure on Rental Periods: When I picked up the truck at 5:48 PM, I mentioned that I "might" return it by 10:00 PM. The clerk did not inform me that this specific time would act as a rigid deadline for a second daily charge. As a first-time customer, I understood that a "daily rate" covered a 24-hour period. I returned the vehicle at 1:17 AM—less than 8 hours after picking it up—yet I was charged for two full days ($39.90). Had I been warned about this, I would have set the return time for the full 24-hour window. 2. Incorrect Fuel Charge: My receipt shows a $6.38 charge for 2 gallons of fuel. I returned the truck with the fuel gauge at the exact same level (7/16) as when I received it, if not slightly more. Furthermore, the U-Haul app glitched during my return process, preventing me from uploading the photos of the dashboard as proof at the time of drop-off. 3. Effort to Comply: Despite the app errors and the late hour, I made a significant effort to return the truck in the middle of the night to ensure it was available for the next customer scheduled for the morning. Given these circumstances and the fact that I am a new customer, I kindly request a refund of the second rental period ($19.95) and the fuel charge ($6.38). I believe this is a fair resolution for the lack of communication I experienced at the counter. I look forward to your prompt response and a fair adjustment to my final bill. Sincerely, Abdias de Melo Teixeira Net (689) 258-0760
ABDIAS DSo many issues and i’m completely dissatisfied with my experience. I’ve been a customer with uhual for many years and this will be the last time i use them.
SUSAN SCustomer service is extremely important when dealing with customers. After giving my name to the desk he then greeted me with oh your reservation was about to be canceled.
Barbara PI picked up the truck in the afternoon. By the time I went to deliver it, it was a little late and there wasn't much sunlight. I didn't know where the lights were to turn them on. To my surprise "very unpleasant surprise" I got a weapon (weapon) they didn't check the truck after the person who used it before me left it. I still informed the person on the site and I also informed customer service. They made the report and informed me that they were going to give me a refund for the bad time. I thank the front desk girl and the person who attended me in customer service.
MARJORIE E