The experience I had was horrible all the way around. When I went to pick up my U-Haul truck, I was placed on a list to where I had to call and make a payment on something that I did not do. Back in 2023 I rented a U-Haul truck in rock Hill South Carolina used it to do my move returned the truck with a full tank of gas, which I still have two to stay the bank statements to prove it, but in order for me to get the truck, I had to pay $104 because I supposedly return the truck with out fueling it up which is not tru. I feel that the gas was stolen from the truck and I had to pay somebody else else’s issue in order for me to be able to move my family to our new home. I was not able to dispute it because if I was going to dispute it, I was not able to rent the truck until it got disputed. I feel like it was very unjust and unfair and that you guys need a better system.. because since 2023, I moved out of South Carolina moved back to Florida lived in Florida for six months moved back to North Carolina and wow in North Carolina. We moved three times and at no moment U-Haul flagged dispose gas charge until almost 4 years later, I feel and know that they take pictures when trucks are returned. I would like for them to see the pictures of the truck when it was returned at the moment I was there and see what I’m being charged so you can see it was something that was out of my control and not something that I caused.. on top of that I moved from Davenport Florida to Winter Haven, Florida, but I was made to deliver the trunk in Lakeland to where it caused me to go over 1.3 miles over my total usage miles and I was once again charged for that, even though I put way more gas than I was supposed to, because I am that type of person if I pick up a truck with 200 miles left I’m gonna return the truck with 250 miles and I was once again injustice Lee charged even though it was just three dollars. It’s besides the point it’s about the principal in the way that the lady that checked me in at the Lakeland U-Haul didn’t help because she was literally laughing about it and saying I’m sorry I gotta charge you. I would like for someone from U-Haul to give me a call so they can investigate the whole gas issue and for me to be reimbursed the $104 that I paid unjust because I was caught in a situation to where I was desperate and needed the truck at that time. I refuse to give a company more than one star when I know I was literally robbed and no, I do not recommend a company that made me feel like a criminal.
Jonnathan P
Davenport Chevron
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkNo signage for where to put the truck. Multiple business’s operating out of vehicles there. Not a lot of room to move around. Not much communication from the person at the counter. The area was chaotic, loose dogs on property. The area did not feel safe
Michael MKrystal did an excellent job explaining everything to me about the contract. She was there when I needed her. She had a nice friendly smile which was welcoming. Thank you for a job well done Krystal!
CONNIE HCrystal was great, always willing to help and solve what ever is coming, kudos for her
JESUS Mthe sweet lady at the counter was so helpful and friendly. thank you to her for helping me out when i forgot my stuff in the u-haul!!!
Kimberly I