Worst service ever. They changed my pickup location in David a day before I flew in and it wasn’t open at 8:30am when I got there. I called customer service and was told they’d connect me to the scheduling dept. The scheduling dept doesn’t open until 9am. Wait 30 minutes. Once I got a hold of someone they said the u-haul office doesn’t open until 10am. They found a u-haul they could accommodate me with but I had to walk 1/2 mile to the other u-haul location to get it. They gave me a max discount of $90 and out the door cost was almost $600 anyways. I had one day to move and the 2 movers I lined up at 9:30am only had 1 hour to move instead of 2. I feel sorry for the people that have to work there.
JOSEPH O
South Davis Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Davis, CA 95618
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was ready to go when we arrived. The staff was friendly and helpful.
Heidi MDo NOT use the self pickup/drop off feature on the app. The app user experience is horrible and takes much longer than going into the office. The vehicle itself was fine and well maintained, and the rental was available when I needed it. My only frustration is with the app and company app customer service experience.
Danielle DI would appreciate it if the agent who reserved my truck would tell me that I was opted in for damage insurance and not just charge me for it without my consent.
FADI FThe registering systems are too old I had to leave and waste many hours because it was not working. Computers and machines need refresh. The cars needs cacumme and cleaned. Hope these get fixed.
ARIAN B