We showed up at ten minutes to five the person said they would not check us in and delayed us till after five the. Became helpful so they could charge us an after hours fee … bad service shady location.
THAD M
Dead Mans Flat Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dead Mans Flats, AB T1W2W4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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As usual with U-Haul a bad experience. I honestly don’t think we’ve ever had a good customer experience with this company, and honestly I don’t think U-Haul care. This experience was extra “ Special “ . Despite booking our truck for 2 days and returning it earlier we were still charged a late return fee. They always find a way to charge you extra for something. This particular U-Haul location leaves the gas station attendant in charge of returns. When we questioned the late return fee we were charged he proceeded to rant and hurl abuse at us. We were unable to have a civilized conversation with him. We had to hang up the phone, and he was still ranting. What company actually lets people like this be the face of their business ??? Honestly, you have to ask that question. My advice is just to really look around for another truck rental company. Better to pay more than deal with this business.
Mark GGerald was super accommodating and made sure we were please with our rental before letting us go
Justin-Claud DThe lady was friendly and helpful. The may was grumpy and unfriendly.
Richard WPretty smooth transaction dropping the vehicle off. All went well except I left my phone in the truck. Went back about a half hour later and they also asked if the gloves and toque they found were mine ... they were not. So, their cleaning and checking of vehicles was quite a bit better than the place I picked it up from as they found items left by persons who rented the vehicle before me.
Derek W