The clerk on duty at 8 am did not know how to process the rental. I waited 25 minutes for the manager to come in to get the rental. He did not do a walk around with me before or after the return. I pointed out items on the initial receipt that I did not order and he referred me to U-haul for it to be adjusted. Then even though I gassed up at that location upon return, I was later sent a receipt that I contested that added a 2 gallon fuel charge for $9.45 when the fuel costed $2.92. I had left the same amount of fuel in the truck as when I got it. I am waiting on this to be resolved in the next 72 hours as I was told by U-haul customer service.
Mykul J
Texaco Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, GA 30034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The agent was exceptionally accommodating.
Patricia AThey will add optional charges to your bill even when you opted out of them. Check your recipient!
Alexander CAfter renting the truck we proceeded to take the truck off the lot. When my husband discovered a homeless person giving in the back of the uhaul. Before we could take the truck we had to wait for him to move ALL his belongings
Marcus AI was charged for a dolley that I returned
Vernechia W