I gave feedback by phone and had a terrible experience. I've never experienced such rudeness and have been in customer service most of my life. Appalling. Still waiting to hear back.CARLY W.
Trailer Rental & Towing in Deerfield Beach, FL at Sentry Self Storage Deerfield
(U-Haul Neighborhood Dealer)
Deerfield Beach, FL 33441
Services at this Location:
- Mon-Sat: 9 am - 6 pm
- Sun: 9 am - 2 pm
Special Operating Hours
- 7/4/2021: Closed
- 11/25/2021: Closed
- 12/24/2021: 9:00 am - 12:00 pm
- 12/25/2021: Closed
One-Way and In-Town Local Rentals in Deerfield Beach, FL 33441
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Because the manager absolutely went the extra mile to deliver the best customer service possible, any potential problems or issues were avoided. She is a valuable member of your team & I am privileged to do business with Sentry because of her great efforts!Sandra L.
They had a hard time knowing my drop off location. Did not have plastic wrap and did not have any of the additional equipment pre ordered. Did not notify me in advance.MATTHEW D.
back of truck wasn't that clean. check in and drop off were quick.Phillip K.
The customer service representative I dealt with was extremely rude. She asked me for an estimate time I would have the vehicle and I said 2-3 hours. When I came back in 2 1/2 hours she said I was late and would be charged a late return fee. I never gave her an end time but just an estimate. She was unwilling to work with me and just said â€œcall Uhaul it's not my problemâ€. She then got on her personal cell phone and was texting people and said â€œyou can leave nowâ€. I don't know her name because she didn't tell me nor did she have a name badge on. I can tell you what she looked like though. When looking at my bill it was definitely more than it should have been.Nicole H.
Robert and Brittany are always awesome to work with and very helpful.DAVID W.
I was trying to run a truck that I had reserved, and the system had gone down. At this location there's a manager, her name is Brittany, and her associate Jana, both were extremely helpful and did not give up and trying many different ways to get me my rental. It is very frustrating we could not get anyone on the main office phone to tell us what was going on. Which meant that because we had waited so long, 2hours to be exact, and ended up moving in the rain. Overall this location and these two girls should be commended, because I was about to lose it. And they stayed calm and they were perfect and amazing. For future reference, I would suggest that you have a protocol in place for your different locations to follow when the System goes down. I was on a time crunch and it was extremely frustrating that we were not able to get in touch with anyone from the main office.Carleen U.
Staff members I met today were friendly, helpful, and efficientMelissa S.
The customer service was exceptional!Christopher E.
It was a very simple process to rent and return. There was a young gentleman who was very helpful with me outside who helped with truck and where to park my car.RUSSELL M.
Brittany, Robert and Jana were awesome. But Brittany, the manager, went above and beyond to make sure that everything was smoothly rented. Thank youDavid W.
Truck smelled like cigarettes and bad attitude from employee. Mileage and gas was marked wrong (gas said 3/4 tank, but was actual 2/3 of a tank. Mileage off by 7/10 if a mile.). I pointed this out and was told I was wrong on the gas and then mileage was not fixed either. I have rented 3 or 4 times from this location in last 2 months with more need on the horizon. I will not use U-Haul or this location again. I will recommend the same to others.RICHARD F.
You guys did a great job when Enterprise let me down - thank you!BENJAMIN R.
Could drop the key in the box outsideTim M.
Nothing that I could determine.John A.
The manager was very impatient and rude. We where at the wrong location but didn't know it at the time... she didn't even bother to check and ask for someone else to take our information.... wow! it was very embarrassing.... not a very good experience at all!MARCIANO F.
My reservation was cancelled and I was not contacted by anyone or given a reason for the cancellation. Was forced to rent a smaller vehicle than needed. Was not asked how long I needed the vehicle and was charged another $20 for returning after the time that they choose for themselves. This is the second time I have rented online form Uhaul and both times my reservation was cancelled and I was not informed until I went to pick the vehicle up. I will not be making Uhaul my first or second choice for renting trucks in the future and will be discouraging associates to do the same.MATTHEW D.
I am not satisfied at all. My card was charged twice for the rental. Once was $91.67 and the other was $61.89. I bought it back an hour earlier and also filled the gas passed what it was received at .Keona W.
The van needed to be cleaner , the outside was dirty and the seats were covered with dog hair.WINSTON M.
Thanks! Easy process...exellent, helpful, speedy staff. Salute????????John C.
Everything went smoothly employees were awesome only thing I would mention the truck we had the alignment was way off steering wheel was half turn to right alignment needs to be fixed on that trucklandon L.
Very easy transaction. Just wish the credit card made with reservation would have been able to have been used and not asked for another one when dropped off the truck.Theodore L.
Very professional and organized buisness easy drop offmark F.
I've used this facility before for rentals and always had a good experience. Yesterday, the van I rented smelled like a cigar. Like a freshly smoked cigar. It was overwhelming and disgusting.Richard F.