That was probably the most cumbersome U-Haul experience I’ve ever had in my entire life at this location. The gas station attendant was lazy and no help. The truck felt pretty terrible to drive on the highway more than normal. And the ignition key system was not properly functioning, and the car was difficult to start.
JOSHUA U
Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80224
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Customer Reviews
- 2.5 Average Customer Rating
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Could use more rental supplies, but was adequate. Representative was soft-spoken and where I have hearing issues was a bit troublesome. Over all was a fine experience with getting moving equipment accurately and quickly. Excellent service overall.
WILLIAM FThe location is a gas station that had a leak inside so it was not well kept but the attendant was very helpful since the app was lagging and made my experience checking in on my phone almost impossible. I hated this app experience it was way too stressful to take 500 photos in a crammed parking lot after moving in the 95 degree sun for 5 hour. Next time I will do it in person, not through the app
Erin KGuy.went out to smoke when I arrived to pick up and after had to wait to use different card as he would not accept one on reservation he went out to bathroom and was listening to adult material for 20 mins and I had to go knock and ask him to finish so he could ring me out 0/10
Courtney SWorst experience ever. Truck was on its last leg. Transmission was shot. Suspension was non existent. But more importantly the attendant tried to charge a fuel charge when I brought it back with more fuel than I started with. He added $30 insurance to my truck without authorization and apparently they now charge an undisclosed 39.00+ rental charge on a 19 dollar truck. I was billed 113 dollars for driving a 19.99 truck 13 miles over one day. I'm in contact with uhaul for a refund but I have now become a penske customer.
ANTHONY C