The location is a gas station that had a leak inside so it was not well kept but the attendant was very helpful since the app was lagging and made my experience checking in on my phone almost impossible. I hated this app experience it was way too stressful to take 500 photos in a crammed parking lot after moving in the 95 degree sun for 5 hour. Next time I will do it in person, not through the app
Erin K
Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80224
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Customer Reviews
- 2.5 Average Customer Rating
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Guy.went out to smoke when I arrived to pick up and after had to wait to use different card as he would not accept one on reservation he went out to bathroom and was listening to adult material for 20 mins and I had to go knock and ask him to finish so he could ring me out 0/10
Courtney SWorst experience ever. Truck was on its last leg. Transmission was shot. Suspension was non existent. But more importantly the attendant tried to charge a fuel charge when I brought it back with more fuel than I started with. He added $30 insurance to my truck without authorization and apparently they now charge an undisclosed 39.00+ rental charge on a 19 dollar truck. I was billed 113 dollars for driving a 19.99 truck 13 miles over one day. I'm in contact with uhaul for a refund but I have now become a penske customer.
ANTHONY CThis location and staff were extremely sub par. Located inside a sketchy gas station with an apathetic person behind the counter. The truck I was given was poorly parked and difficult to get out. No help or guidance offered by staff. The vehicle was at less than half full when I picked up. When I showed the staff a photo of where the gas level was showing and asked them how I’m supposed to know how much gas you put in, his response was “half full”. I told him (and had just showed him) it’s not half full now, am I supposed to guess? He just shrugged. Drop off experience was equally as underwhelming and laced any guidance or anything approaching customer service. Will never rent from this location again and tell anyone I know to avoid it.
KEITH AThe truck did not contain the furniture dolly that we had ordered and smelled very bad. We had to exchange the truck at another location 8080 S. Holly in Centennial. Please reverse the charges for the 7045 E. Hampden. We were not able to use the truck for the move.
Ceridwen K