Worst experience ever. Truck was on its last leg. Transmission was shot. Suspension was non existent. But more importantly the attendant tried to charge a fuel charge when I brought it back with more fuel than I started with. He added $30 insurance to my truck without authorization and apparently they now charge an undisclosed 39.00+ rental charge on a 19 dollar truck. I was billed 113 dollars for driving a 19.99 truck 13 miles over one day. I'm in contact with uhaul for a refund but I have now become a penske customer.
ANTHONY C
Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80224
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Customer Reviews
- 2.0 Average Customer Rating
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This location and staff were extremely sub par. Located inside a sketchy gas station with an apathetic person behind the counter. The truck I was given was poorly parked and difficult to get out. No help or guidance offered by staff. The vehicle was at less than half full when I picked up. When I showed the staff a photo of where the gas level was showing and asked them how I’m supposed to know how much gas you put in, his response was “half full”. I told him (and had just showed him) it’s not half full now, am I supposed to guess? He just shrugged. Drop off experience was equally as underwhelming and laced any guidance or anything approaching customer service. Will never rent from this location again and tell anyone I know to avoid it.
KEITH AThe truck did not contain the furniture dolly that we had ordered and smelled very bad. We had to exchange the truck at another location 8080 S. Holly in Centennial. Please reverse the charges for the 7045 E. Hampden. We were not able to use the truck for the move.
Ceridwen KDont ever go to thtat location for a uhaul.
FRANKIE STrucks were dirty and old. Inside of gas station very dirty, unmaintained and small. Although staff was friendly.
MICHAEL H