Great customer service I was served , so I do not have anything for them to improve
David G
Berkshire Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, NC 28037
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I have to admit you haul, you guys are definitely go in the wrong way with customer service.\nAnd the condition of the equipment. It's been a while since I rented anything from U-Haul, and this time I rented a 6 / 12 cargo trailer. What a piece of junk. The only thing it had going for itself is , it had four new tires. The inside was dirty.\n The outside of the trailer looked like it had been sitting in the desert for 10 years. The decals were all split, peeling, faded.\n The rear taillights. We're so faded from the Sun.The only time you could see that they were on was that night. And very dim at best. There was no one at the location.It took them about a half hour to get to the u haul location. Another thing u haul you shouldn't automatically assume that everybody's gonna have a cell phone. I did not receive one piece of paper, a rental agreement. A receipt, nothing from that office. She just automatically assumed that she was gonna put that on my email.\nWhat if I didn't have an email connected to my phone ? After I left with the disappointing piece of junk trailer that you had expected. me to drive all the way across country 1600 miles. I guess I just got lucky. Then about 6 hours after I picked up the trailer, I got a phone call from U-Haul, want to know if I still wanted the reservation for the 6 / 12 cargo trailer? I told the lady I already have the trailer.You people need to update your records. The next morning, the day after I picked up the trailer, I get another call telling me that they're still holding the reservation for my 6 / 12 cargo trailer, do I still want a trailer or not? I told them, I already got a phone call that I already picked up the trailer. So cancel your reservation.That's the second person that said they were gonna cancel the reservation. The next day I get another call.Do you still want the trailer?The 6 / 12 cargo trailer.If not , we're gonna cancel the reservation
Mike DThis location is great . Friendly staff . Easy pick up .i opt to Self check in via app , however the check out process was a a bit different, however this is a 3rd party issue . After the 5th step of completing photo process, it kept spinning , after the 3rd try of picture taking , waiting to get confirmation , I got tired of waiting and I just went back to Home Screen, and taaadaa it said my check out was successful.
JOANNA LEasily the best UHaul experience I have ever had!
Anthony Deverything was great
DARCIE R