If someone been register online to pick up a rental truck and have confirmation numbet, there's no reason to do everything again on site
Adrian C
Move It Self Storage Donna
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Donna, TX 78537
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This rental was done solely online, I never spoke with anyone before picking up. I will never rent from you again without speaking to someone in person. This has turned into hands down the worst rental from U-Haul I’ve ever had, and I’ve used your services quite a bit for many years. Being charged extra mileage when I was going to go over the allotted from the get go, should have been caught before I even accepted the rental by someone. Paying $500 for a 20’ truck is ridiculous and had I known it was going to be that much I would have just hired movers to use their own truck. I received a phone call from a local area manager and he was no help. He didn’t understand the situation or what happened, I tried explaining and he just said he couldn’t do anything and would pass it along. Waiting on whoever he passed it along to, to call me and maybe they will understand what happened and can do something then. Your online services are the not up to par with the amazing people you have working in your locations across the US. I feel they would have helped and better assisted with what I needed for my already stressful move. If I could rate a 0 I would.
Marc MMake your truck smoother right I lost over 200 dollars of meat because the freezer door fell off
vince CThe cabin of the truck and the back of the truck smelled like animal pee and there was a lot of hair. The person who leased the vehicle before me seemed to have used it to transport many animals. Not sure why this vehicle was not inspected before I used it. I could not ask for another vehicle because it was 10 pm and the office was closed.
Victor PTruck window fool of bugs from recent use. Aside from moving I had to clean the windows myself. Worse part was, why reserve truck in advance if your request won't be their?
Jesus R