I fail to understand why I was required to provide references when I came to pick up my rental truck. I have rented trucks many times over the years and have never been required to do this before. In addition, I specifically stated that I would be needing an additional day of rental due to the time required to load up and travel back to my home destination. I was assured that it would be entered into the system and it was not which caused confusion when I went to turn the truck in.
RICHARD R
Golden Deli Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Doswell, VA 23047
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They took care of the rental efficiently and easily.
CHRISTOPHER CWhat was the most disappointing part was the gas tank only had 1/4 full, so when I returned the truck after just under 50 miles, I was charged a penalty for having less than a 1/4 tank. Not goo, nor was it explained when I picked the truck up.
ROBERT SSetting aside lack of customer service and friendliness, proficiency was the issue for me. They had me write down two references on some random scribbled on notepad which was fine, but didn't there was no sense of organization or knowledge on how to rent out the truck. Upon returning, a man did meet me outside. I asked if I had to do some checkout procedure (what I am used to doing renting from other locations), he told me know the guy will get around to it sometime this week. I did take a picture of the dashboard information, but I didn't get a receipt or anything when I left which caused me to be somewhat nervous. Sure enough I get a phone call from Uhaul on Tuesday asking if I ever returned the truck. It was returned on Saturday afternoon, the Uhaul wasn't check in until WEDNESDAY afternoon. To me that is just unacceptable. I was lucky I was only charged for the one day, but the experience in general was ridiculous.
Candice SI returned my truck on time in the morning and handed my key directly to the attendant at Golden Deli. They advised no other process was needed. The location failed to check it in until much later that evening. I got charged for an extra day even though I turned it in on time. This is a poor business practice, particularly since people dropping off a U-Haul truck could have been long-term customers of the business.
Richard M