The lady at this office was beyond helpful!! I cannot say enough about this location and the staff here. The owner went above and beyond to help me in my situation and the field manager from this office was also extremely helpful and apologetic, lived up to the mistake that uhaul had made and offered any assistance I needed, this field manager deserves alot of KUDOS!! It's not often when you can own up to the mistake made and offer ways to fix it when you're a big company like UHaul.
MARCUS C
Amy James Properties LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglassville, PA 19518
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I texted Customer Service before I dropped off the car at 2pm the same location I picked it up from. The woman on the chat told me, yeah sure they put it on the record. She asked me the address where I dropped it off. The pick up and the drop off were on the same street. She never checked what the problem could be, and the rental was still active so I had to go back 6am to bring the car to the other location. Also, there was a lot of confusion on my car in general. 2 days before I was called that they don’t have the 26’ car available at my requested location. Afterward I was being offered another location, somewhere in Pottstown, which I agreed to, then that was never confirmed. Then I had to call again to make sure that I will have a vehicle. The changes never reflected the conversation I had. Then somebody told me about Douglassville, which was good because we are actually moving here. When the moving blankets were missing from the truck, I called Customer Service and the woman offered my an alternative location to pick them up from but the first location was 35 miles away, and the second one was 30 minute drive. What I don’t understand is why at least 4 people contact me about this reservation and it is still getting messed up? Then obviously there is lack of knowledge about my location and reservation as a whole, since I am being offered locations that would take me hours to drive to. She told me she will add the extra miles to my reservation. If I did drive to the offered location, my movers would have left and my entire move was about to fail. I had to say to this person since the schedule was already tight. This is not the first time I am using Uhaul, but maybe the last. The lack of interest in solving my problems and just being bored and demotivated during my conversations I had with these people is very upsetting. I am paying hundreds of dollars here, and nobody seems to give a damn what problems I had. I am a very easy going person and don’t mind paying for whatever I need, but if I am paying already, have the decency to at least check on my issue and stop confusing me further and jeopardizing my entire project the least. The amount of confusion about my reservation was unseen, unexpected and truly disappointing. We Move was amazing, they did a fantastic job, but if I had to rely in Uhaul and didn’t triple check everything, the entire move would have failed. I never do this, but these things made my move very frustrating and since you are being the reputable company that you are, I wouldn’t want to have a loyal Customer being ignored or mistreated like this. Let me know if there’s anything you can do to ease the unpleasant experience I had. Maybe a 50% discount of my total truck rental charges could work. Thanks Gabor Gaspar
Gabor GDelete it that helped me was very nice and very intuitive and gave me all the details on the truck before I rented it so I’ll give it an A+
CLIFTON RThe staff was very friendly and knowledgeable. They were very helpful finding us help.
REBECCA SCoordinated all on line. Easy and quick drop-off. The U-Haul app was helpful.
EDWARD M