I was very disappointed with the customer service during my recent visit. When I arrived to pick up the car towing trailer, the staff member simply opened the gate and said, “There is the trailer for car towing,” without reviewing the equipment or explaining how to properly use it. As someone renting equipment, I expected at least a quick walkthrough or basic instructions to make sure everything was safe and correct. The tire straps on the trailer were also extremely difficult to use because the handle used to tighten them was very rusty. It made securing the vehicle frustrating and raised concerns about the maintenance of the equipment. The return process was just as confusing. When I brought the trailer back, the employee told me to “just drop the trailer over there,” without giving any clear instructions. After I parked it, he then said he thought I would put it in a different spot. I was confused because that was never communicated in the first place. Overall, clearer communication, better customer service, and properly maintained equipment would make a big difference in the experience. Renting towing equipment should not feel this difficult or unprofessional.
TANJA S
Alfa Tires Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglasville, GA 30135
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I paid a $100 dollar deposit because i was told i had to because i was using my debit card. Bringing my total to $179.49. When I returned the balance was only $59.93. The person put In I only paid $100 and the refund was $40. I went back in and asked him where is my $100 refund you only gave me a $40 refund. He refunded me an additional $60 on my card. But when i went home. He didn’t give my the milage refund. He charged me for 30 miles and I used 9.5. All this would have been avoided if he would have put the actual amount of money I paid. I have all my receipts.
Letitia FMore helpful when dropping off equipment
KAREN BWhen the truck was rented I made it clear we need only the truck. Also we put gas in it but was still charged for extra gas. Not at this location again
Jacquelyn WI so happy for the service
MARIE E