Dispute Statement – Fuel Overcharge The truck was provided to me with the fuel gauge showing close to the ¼-tank mark. However, while I was still in the office, Gilbert stated that the truck had just under ½ a tank of gas when he handed me the keys. When I entered the truck, I immediately noticed that the fuel level was actually near the ¼-tank mark, not ½ a tank. I took a photo of the fuel gauge at pickup and departed because I was in a hurry. I returned the truck the same day, close to midnight. Anticipating a potential issue regarding fuel, I took another photo of the fuel gauge at drop-off. The following day, I was charged $35.78 for 5 gallons of fuel. I contacted the store and spoke with Gilbert, who requested that I text him the photos documenting the fuel level at pickup and return. After reviewing the photos, he called me back and advised me not to worry, stating that the fuel charge was an overcharge and that he would issue a refund immediately. Regardless of any internal delay or issue on their end, I was explicitly informed that this charge would be refunded. I am therefore requesting that they honor their acknowledgment and process the promised refund. As of today, the following day, the $35.78 overcharge has not been credited.
JOSHUA D
Eagle Smog
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Downey, CA 90240
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