I hope I never have to use uhaul again ! This is my second time and the experience was similarly horrible. How do they accept the reservation but not reserve the equipment for early pick up? Then when I call customer service they change the pick up time on the system. The level of professionalism is horrible.
Georgia M
Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
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- 4.0 Average Customer Rating
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The type of truck (van) that I had reserved was not available when I reserved it. So, they gave me a 10ft truck. While this is acceptable, it costs more in gas, so I ended up paying more. Not what I consider fair. There should have been a discount.
WILLIAM JAllow for comments in the return equipment process. I needed a space to share that I could only fill the gas tank with two gallons of gas before the pump would automatically shut off and not allow me to pump any more gas into it.
TAMMY PI tried to explain to the man that I was not late dropping it off because I didn’t pick up the truck until late I was just told I had to pay for it before they closed but I didn’t actually get the truck at the time that was stated
LATIA JEasy stress free process
JAMAAL N