Great customer service!
Chris L
Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This location for pickup was the third location that U Haul assigned to me. My preferred location was selected weeks ago but then I was notified three days prior to go to another location. But no one answered the phone at that location, so I contacted the Dispatcher and she learned that it was closed on Mondays. She referred me to this final location, but they were closed for lunch until 3:30pm. Since I needed to pick up by 4pm I drove there hoping they would have the trailer and they did. The whole experience was anxiety producing. The outside of the tray has black tar on the front outside panel, which didn’t interfere with its functionality but when I dropped it off, I was questioned about. That left me feeling like I could be blamed for this, which was there when I rented it. That was also anxiety producing. So these are my experiences that lead to just an average experience. The plus is that the wheels and tires were in good condition and the trailer functioned safely.
Martin HNot only take care of the equipment/trucks that are being rented to the customers but also have Customer care training for better communication with the client/customer. Very rude from the beginning, fortunate the center was available on a Sunday when most locations are closed but unfortunate the customer service was poor. To the very end the service was horrible Kossif, the Rep on call put the phone down on me while speaking to someone and left me hanging. I was called about being charged twice for service that was double my final bill. Rude Kossif (if that is his real name) was, Very Rude and then hung up on me after asking me if I had questions. I would not recommend this location, and I will provide additional Review wherever possible. Thank you.
CarolynJ COwner lied about a deposit didn't want to rent me a cargo van wanted me to rent a 10 foot truck and ll I had to do was get a dryer then charged me for 100 miles and I told him I would travel around 20. He insinuated I was going to be fraudulent and charged me more miles then interrogated me about employment after leaving me waiting for several minutes in his empty store, WORST Uhaul experience ever. Will never rent here again
Richard BThe website and signs at the location said it opened at 8:30am so I waited to pick up the truck at 8:30am to pick up the truck since movers arrived at 9am and no one was there. I called several numbers and when I finally talked to someone they said they don’t open until 9am and were stuck in traffic. It was added stress to an already stressful move day.
Stephanie L