When quoting over the phone please give all information. I was told the amount i would need to pay when I/boyfriend picked up the truck it was $33.84 and then .99 cents per KM. I asked several times that when the truck was picked up I only needed to pay $33.84 and Tedera said several times yes you only need to pay $33.84 at time of pick up and then .99 per km once it is delivered back. Well much to our surprise we had to pay $100 when truck was picked up and then I get the paper work via email and there is $1.59 mileage charge the .99 km charge and fuel charge if it was not filled up. So a truck that i thought might cost no more than $100 was over $230. I am thoroughly disgusted that none of that was told to me and really upset about the $100 as my boyfriend does not have a credit card and I gave him the $35 cash that we were told we would only need to pay $33.84. Good thing he had a friend with him to lend him the cash. I will never rent from uhaul again. I only put equipment was clean because it looked okay from the outside what little bit of it i saw. K.D.
DOUGLAS K
Ultramar
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Durham, ON N0G1R0
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This review refers to a different pick up location (but was resolved at the Durham location). U-Haul Review – A Rough Start, But Resolved Responsibly I ran into a serious issue with a 24/7 U-Haul rental—the truck wasn’t accessible because the key was missing. It caused major delays and added labour costs on moving day. A helpful local scheduler did find a replacement truck about 20 km away, though it lacked the moving equipment I had reserved. A few days later, I followed up with U-Haul to understand their take on the situation, and to their credit, they resolved the issue fully within six hours of that call. That kind of response shows real accountability. I hope to see more reliability at the neighbourhood vendor level, but I appreciate that U-Haul took the matter seriously and made it right.
chris mImprove the cleaning of the units. This time the sits were extremely dirty. Had to clean them in order to use the vehicle.
OSCAR Athe milage you guys charge is very expensive the truck maybe cheap will never rent a truck again
WILLIAM GEnsure that reasonable advance notice is given to clients awaiting their rental pickups caused by delays/late drop offs from other clients utilizing the rentals. This can be achieved by allowing e.g 30min-60mins transition period between drop offs and pick ups.
MICHAEL J