The trailer I rented was well maintained and everything involved with it worked perfectly. My displeasure with this location was the fact that this trailer was the only one there and it was buried in snow and frozen to the ground. It was not available to just pick up even though I booked it 2 days before. It required me to spend 20 minutes digging it out. Was not very impressed. Would have been no problem if it had been the summer and not the middle of winter.
ROBERT D
Ultramar
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, ON N0G1R0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The truck was dirty inside the back. The door was so hard to open I pulled a muscle opening it. The truck was cover in a heavy layer of snow and ice no scraper, used the one from my car. Using this on a truck was not an easy task. All around not a pleasant experience.
RONALD DBooking - below poor awful service would not recommend to my worst enemy. Vehicle- unit that was supplied to us was dirty in the back had to clean up some contractors screws before they ended up in my furniture or tires because I guarantee U-Haul would not pay for a repair to my tires. Rear door was so difficult to open and would jam! Vehicles steering has a major problem and incredibly sloppy felt like a suspension component had play in it! Very dangerous! Vehicle needs to see a mechanic! And also had a serious vibration in the steering! Over all my most stressful part of my move was U-Haul booking and the vehicle itself!
KEVIN TThe service staff were polite and did the best they could under the circumstances. However the trailer was not clean or well maintained. In addition the website pricing and the dealer pricing were different. When I pointed this out to the staff they had to phone their boss to find out how to handle the issue. When I returned the trailer the staff was unable to access the U-Haul application and were unable to close the rental agreement. I received an email later in the day acknowledging the return of the trailer. In the final analysis not an experience I plan to repeat.
JOHN MService was great on pick up and the same on return! Excellent service!
DIANNE B