First, the El Dorado manager and the Pea Ridge, AR managers were great!! No complaints about them at all!! But, the rest of experience, other than two of reps was frustrating, to say the least!! We scheduled and paid for 26' truck on a Monday for a Friday for Camden, AR. On Wednesday, late afternoon, we received an email stating that U-haul had moved the pick up location from Camden, AR to El Dorado, AR. Thursday morning we called the Camden pick up site. They had record of other reservations we had made but nothing for that Friday pick up, and we should call the â€œGo U-haulâ€ number. So, we called and were put on hold for more than 30 minutes. When a rep finally came on, we gave her our reservation number, explained about U-haul moving the pick up location and time. She said she could not help us and transferred us to a â€œmanager.â€ Again we were placed on a waiting list. And, again we waited. A woman answered the phone and after giving her our reservation number and explaining that we had made the reservation for Camden at 8:00am and had a crew coming at 8:00am and we could not do the 11:00am in El Dorado, she told us we had reached the corporate offices and they did not handle our sort of problem. She said she would transfer us to someone who could. So, we again waited. â€œLeteshaâ€ came on and after giving her our reservation number and explaining what was going on about location and time for pick up, she said she could not find the reservation number and where was the pick up point? When we told her, she told us she was in Shreveport, LA and did not handle AR. She was as helpful as she could be and recommended we stay in the line and she would transfer us back to AR. We waited 45 minutes. A gentleman answered our call and we again gave our reservation number and our problem. He saw that the reservation umber did not match where he was in Layfette, LA. He was helpful also, suggesting we call the pick up location and try and arrange for an earlier pick up. The manager was at El Forado was also helpful, but the truck wasn't supposed to come on until 10:00am. We looked up the Arkansas area manger and called his number. We got a answering machine. (he NEVER did call us back to see if we had any resolution) A short time after we left the message for the area manager, the manager from El Dorado called back. She had been able to get confirmation from the people who had rented the truck and they were going to do a late Thursday night drop off and she would go in at 7:00am to check in the truck, so we could pick it up at 8:00am. The manager went out of her way for us, when U-haul messed up and sent us to her location, (instead of the location right in town where we are). El Dorado is over an hour and a half round trip away from the house and the pick up time was 3 hours later than we had arranged for a crew to help us. We were definitely not impressed by changing of locations and times. Extremely POOR customer service from U-haul Arkansas corporation. The Louisiana reps we spoke with should be placed in management positions!! They really know what they are doing.Clifford H.
Trailer Rental & Towing in El Dorado, AR at Mini Storage of El Dorado
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in El Dorado, AR 71730
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing keep up the great workRyan S.
Clean the truck between customers. Ours was filthy, in the box and the cab.Everett M.
The rep at the Eldorado location went above and beyond to assist my family with our move. She made the moving experience very pleasant. I think her name was Becky. Thanks again!Ivory G.
There is nothing to improve except hire more people like Linda who bent over backwards to make everything easy as pie to start our trip.ELDRA W.
All good. Third time using this location, will use again as needed.steve M.
Staff was super friendly and helpful.Jill W.
Great people. Connie is awesomemichael D.
Everything was great.mary K.
I was not contacted when my uhaul was ready for pick up.Cole E.
Helpful staff. Made the whole process easy.Glenn F.
We hooked up to trailer and those lights did I not work. Had to get different trailer. Asked repeatedly about where and when I had to have trailer dropped off because it would be a holiday weekend. Lady told me anywhere and any time. She could not answer questions I had about insurance I did not get a receipt.daphne S.
Nothing. You're doing great.Ashley S.
10 stars for excellent customer service! Checking in was fast, easy, and convenient. Employee was SUPER nice, helpful and professional. I love U Haul! Will use again for my next move and/or storage needs.CHRIS J.
Excellent service, went the extra distance to help with arranging the changes to location to pick up the truck onJames C.
very helpful staffbob T.
The trailer we rented was in bad need of some electrical repairs,richard B.
They are always most helpful.Duane A.
Check the truck before renting, when we came to pick up the truck, the battery was dead.we had to wait for an hour for someone to come and replace the battery. we were told it was just sitting there for 5 days. when someone reserves a truck they expect it to be in working order. the delay caused us to miss appointments and costed us more money.Eric J.
There is nothing that needs to be improved. It was a delight to rent from this location as I always choose this location when I need U Haul. The trailer was perfect.Duane A.
Always friendly and helpful when I use this location! I'll keep coming back when I need a uhaul. ThanksShameka M.
Pickup and return was just as explained by the agent. I will definitely use this agent/location in the future if the need arises.byron J.
I had no problems at all the staff was very friendly and helpful I will be using you again in June when I rent a U-Haul truck for the rest of my stuff.bobby S.
Very nice and efficient staffPATRICK S.
Nice and helpful lady.Edgar J.