Trailer was not installed correctly causing major issues on the road and ruining our truck!
JOHN B
Master Care Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79922
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The team was amazing there. Fast and extremely friendly. Thank you
JUAN RCustomer service at the site was terrible. To compound the situation, I had reserve the equipment on June 12 for a Las Cruces, NM pickup. The pick up was scheduled for July 5. On July 2 I was informed I had to travel to El Paso, TX to pickup the equipment. This was 90 miles round trip and two hours of my time. Customer service with your company could have cared less. But I better return your equipment to the correct location or I will be penalized. On the return I pulled into the proper area began my return process on the app. At the completion, still no one appeared. I backed the equipment in with the others, disconnected and as I sat it down an employee came out and said”Oh thank you sir, you should have gotten one of us to do that for you. I explained I had sat in the designated area and completed my return and when no one come out I took care of it myself. He laughed and said”Yah, we were all inside talking”. That’s your customer service! Fail miserably!I think next time will buy a trailer rather than to be gang up on. I will NEVER rent from U-Haul again.
James GKiki who took care of me was very professional and took care of the return of the truck/tow dolly.
JAVIER GWe did a drop off of the trailer and followed the directions for pictures and submitting the return.
John M