Please streamline the check in process. Staff wasn't able to and had to call someone. Then I had to wait until that person called back. The whole thing took nearly 30 minutes.
Helen R
Harbor Petroleum LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Boston, MA 02128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My feedback isn't regarding this specific location, but around the Uhaul rental process in general. The process was TERRIBLE. It took us over an hour to check in for our equipment rental because the Uhaul app had incomplete & unclear instructions and led to multiple timed-out and dead-end pages.. Once we finally got access to the truck, none of our rented equipment (dollies, blankets, etc.) was in the truck, so we had to wait an additional 20 minutes (NO fault of the location - they were extremely busy and they had one person working). We were planning to rent another truck in a couple of weeks to finish our move, but the experience was so terrible we've opted to pay for movers instead. Get it together.
MARK DMake sure the extra materials ordered are in the truck. I paid for furniture pads and a dolly and neither were in the truck.
Lauren CThank you for great customer service to the employee in east Boston MA
JENSEN SEverything about this experience was awesome! I really want to emphasize that customer service is great. Thank you so much. I need to rent this U-Haul truck super last minute!
Damaris B